Service Center CSCS TX Job Summary This role is primarily responsible for maintaining and ensuring effective management of the Workday Learning Management System (LMS). The individual in this role will be an expert in understanding Workday to provide creative solutions on how to utilize Workday LMS to help Caliber achieve our purpose for teammates to maximize their potential. Responsibilities would include, but not limited to designing strategies for creating learning paths and plans that are easy for the user, integrating with other vendors where appropriate, testing and posting new content, troubleshooting technical issues, and designing and communicating reports on training completions in a simplified way. Additionally, utilizing Workday learning tools to create assessments within training and report on assessment performance. Essential Job Responsibilities Lead all administrative and technical aspects of Workday LMS system, including uploading content, creating courses & curricula, testing, assigning, maintaining, and reporting on learning content. Responsible for developing and managing training reports and providing in a timely fashion with summaries, dashboards and prepare key metrics. Responsible for archiving courses and curriculums, maintain course catalog. Support LMS maintenance, troubleshoot issues, and complete Help Desk tickets within required SLAs. Provide guidance for lines of businesses on how to leverage the system for learning campaigns and support business requirements around teammate development. Perform routine audits on learning content to ensure performance and quality assurance. Work with third-party content providers, and e-learning vendors to ensure content functions. Stay current with Workday upgrades and system releases to enhance functionality and user experience. Will partner with IT and Workday support on system upgrades. Make recommendations for future improvements to content management, workflow processes, and user experience. Qualifications and Education Requirements Minimum 3 - 5 years’ experience in the administration and responsibility of a Learning Management System, preferably Workday Learning. Demonstrated proficiency in Workday required. Reporting and analysis experience required, advanced MS Excel skills. Technical skills including troubleshooting, and understanding of directory, file structures, and systems and ability to troubleshoot and resolve issues quickly. Ability to collaborate with others at all levels within the organization, as well as vendors. Ability to acquire new technical skills quickly. Effective customer service skills with a positive attitude. Effective working as part of a team and/or independently. SharePoint experience highly preferred. Knowledge of online learning and web/cloud-based applications. Knowledge of principles and practices of training and adult learning, highly preferred. Minimum of 2-4 years of professional experience with e-learning (e.g., Cornerstone, Saba, etc.), course authoring software is preferred (e.g., Articulate). Strong analytical and problem-solving skills. About Caliber Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states, Caliber Auto Care for mechanical repair and quick oil change services and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of "America's Best Large Employers," an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500 employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life®, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry. Caliber is an equal opportunity employer that is committed to inclusion and diversity. Learn more about Caliber at caliber.com. At Caliber, our purpose is Restoring the Rhythm of Your Life®. It drives us. It's the promise we make to our guests AND our teammates. These five core values help us deliver on that promise everyday. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact legal@calibercollision.com.