4 Jobs in Burlington, KY
TCS Tech is Hiring a Customer Support Rep Near Burlington, KY
Salary - $15 per hour (Upto $35,000 Annually)
Job Location - Cincinnati, OH
Responsibilities:
- Provides information on customer service issues related to life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service requests or problems.
- Documents, evaluates and resolves customer’s inquiries.
- Works with other departments to complete customer requests and minimize escalations.
- Represents our customer with professional pride to internal and external customers.
- Consistently meets/exceeds set quality and productivity metrics.
- Functions within a team based environment, and actively participates in achieving team goals.
Qualifications
- High School diploma, GED or equivalent.
- Minimum 1 year of experience with call center or customer service experience/training.
- Fundamental computer knowledge and maneuverability within window applications.
- Basic understanding of Microsoft office suite, specifically Word and Excel.
- General understanding of life and health insurance, annuity, and investment products is a plus.
Behavioral and Leadership Competencies
- Ability to maintain the confidentiality of customer and company information.
- Ability to work independently and seek additional opportunities when able.
- Good verbal and written communication skills.
Benefits
- Medical and Insurance benefits
- Exciting Incentive Plans
- 401(k) Plan
- 10 days Paid Holidays
About Us
Tata Consultancy Services (TCS) is one of the world's largest IT services and consulting firms. We partner with more than a third of the Fortune 500 companies across industries in North America, helping them to successfully navigate today's competitive challenges of rapid business and digital transformation.
Our extensive industry expertise and sharp focus on customer service has resulted in TCS being one of the fastest-growing technology companies in the world, with 446,000 employees operating in 46 countries.
In America, TCS has been one of the two top local recruiters of IT services talent for the past five years.
Tags: Inbound, Outbound, Call Center, Customer Care, Help-Desk, Support
Job Summary
Full Time
$52k-70k (estimate)
04/06/2023
06/01/2024
The job skills required for Customer Support Rep include Customer Service, Call Center, Written Communication, Microsoft Office, Leadership, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Rep positions, which can be used as a reference in future career path planning. As a Customer Support Rep, it can be promoted into senior positions as a Technical Customer Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Rep. You can explore the career advancement for a Customer Support Rep below and select your interested title to get hiring information.
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