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STAND 8 is a global leader providing end-to-end IT Solutions across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!
We are seeking a dedicated and experienced Desktop Support Technician (Level 2) to join our team on an immediate project. This position is located close to Burbank, CA and you will be supporting a major media company with a wide variety of Windows and MacOS based users within a large enterprise environment. The successful candidate will be part of a dynamic environment, providing on-site IT support across our expansive campus and studios. Customer Service is a priority above all else in this environment and as a Level 2 technician you will be expected to resolve issues that have been escalated within a timely manner within SLAs provided.
This is an exciting opportunity for individuals who have hands-on experience supporting both Windows and MacOS, network printers, user system access and browser issues, Office365, mobile devices (iOS & Android), hardware support and asset management using ServiceNow as a ticketing system. Prior experience in a broadcast or media environment would be a plus but not required. If you thrive in a fast-paced, customer-focused role and are ready to take on the exciting challenges this role offers we'd love to hear from you!
Responsibilities
Requirements
Additional Details
The base range for this contract position is $24 - $30/per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ; and reach out today to explore opportunities to grow together!
Full Time
$59k-74k (estimate)
05/18/2024
05/27/2024
The job skills required for Desktop Support Technician (Level 2) include Troubleshooting, Customer Service, Desktop Support, Networking, IT Support, iOS, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician (Level 2). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician (Level 2). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician (Level 2) positions, which can be used as a reference in future career path planning. As a Desktop Support Technician (Level 2), it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician (Level 2). You can explore the career advancement for a Desktop Support Technician (Level 2) below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
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Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
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01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
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