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IT Technician
$74k-92k (estimate)
Full Time Just Posted
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Community Action Organization of Western New York is Hiring an IT Technician Near Buffalo, NY

Job Description Job Title: IT Specialist
Department: DART
Reports To Salary: $55,000- $60,000 yearly
FLSA Status: Exempt Prepared Date: 5/2024
Approved by: Cynthia Smith
Approved Date: 5/2024
SummaryThe IT Specialist is responsible for maintaining, troubleshooting, and optimizing the Drug Abuse and Research Treatment (DART) program’s IT infrastructure. The specialist will ensure the smooth operation of hardware, software, networks, and other technology systems, and provide essential support to all departments within the DART program. Familiarity with medical facilities and patient confidentiality is essential. They will work closely with the Chief Clinical Officer and IT department.Key Responsibilities
  • Technical Support: Provide timely and effective technical assistance to employees experiencing hardware, software, or network issues. Troubleshoot problems, diagnose issues, and implement solutions to maintain productivity.
  • System Maintenance: Perform regular maintenance tasks, including updates, patches, and backups, to ensure stability and security of IT systems. Monitor system performance and proactively identify areas for improvement.
  • Hardware and Software Management: Install, configure, and maintain hardware components. Manage software updates on all devices.
  • Network Administration: Manage and administer DART network infrastructure, including routers, switches, firewalls, and VPNs. Monitor network performance, troubleshoot connectivity issues, and implement security measures to protect against cyber threats.
  • Information Security: Implement and enforce security protocols to safeguard sensitive information and prevent unauthorized access. Conduct regular security audits, identify vulnerabilities, and recommend solutions to mitigate risk. Develop training sessions on IT best practices, security protocols, and new technologies.
Essential Job Duties
  • Work with all aspects related to EMR, including entry of forms, scheduling updates, and maintenance of peripherals (IVEK machines, printers, etc.).
  • Collaborate with the security vendor and provide assistance as needed re:
    • Building access fobs
    • Surveillance cameras
  • Inspect all electronic equipment, pumps, etc., and maintain a log.
  • Develop, implement, and support procedures and equipment for Telehealth Services.
  • Ensure physical/digital data security policies are followed.
Qualifications
  • Requirement: Minimum of 10 years of experience in IT support, system administration, or network management.
  • A bachelor’s degree or certificate in computer science, Information Technology, or a related field.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Strong knowledge of operating systems.
  • Excellent communication skills and the ability to interact effectively with users at all levels of the organization.
  • Experience working in the healthcare field/HIPAA Compliant environment is a plus.
  • Must be able to lift and carry in excess of 50 lbs.
  • Must be comfortable on a step ladder.
  • Must have personal vehicle.
  • The DART Clinic is a year round, 7 day/week clinic. On call is required.

Job Summary

JOB TYPE

Full Time

SALARY

$74k-92k (estimate)

POST DATE

06/08/2024

EXPIRATION DATE

07/05/2024

WEBSITE

caowny.org

HEADQUARTERS

Buffalo, NY

SIZE

<25

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The following is the career advancement route for IT Technician positions, which can be used as a reference in future career path planning. As an IT Technician, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technician. You can explore the career advancement for an IT Technician below and select your interested title to get hiring information.

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If you are interested in becoming an IT Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Technician for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Technician job description and responsibilities

IT Technician uses skills like backup,troubleshooting, repair computers,software packages and handle the maintenance and repair of both software and hardware of computers.

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These technicians support staff by assisting them with computer-related problems and training them on new systems and software as needed.

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The main duties of a technician are to provide skilled labor on complex systems or highly technical mechanical or diagnostic testing.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Technician jobs

As computer technology changes, technicians must constantly update their professional development.

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Employers may also choose to run criminal background checks on IT technicians, particularly for those who will be performing on-site services.

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Employers will accept candidates with a high school diploma can also pursue Microsoft Certified desktop support Technician ( MCDST credential.

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Excellent Problem-Solving and analytical skills.

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Get professional certifications like Cisco Certified Technician Certification and Training.

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Step 3: View the best colleges and universities for IT Technician.

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