The IT Specialist II is responsible for driving superior client service and employee engagement in addition to coaching, training and development of their team through the Geek Squad City's (GSC) internal IT helpdesk. Responsibilities include maintaining GSC IT/IS network and hardware and addressing outages. Maintains inventory of all GSC electronic assets. This role is also responsible for overseeing the day-to-day needs of the team.

Key accountabilities:

Leadership:

• Coaches, develops and trains current team members on performance expectations
• Provides input and insight on talent evaluations and performance development discussions
• Onboards and trains new team members
• Establishes and maintains a positive work environment that will promote creativity, safety, staff development, personal growth, and high engagement
• Executes change management within the team as required

Business:

• Ensures all department metrics are met by monitoring individual and team productivity
• Ensures compliance of all department SOPs

Department:

• Responsible for rapid response to internal employees
• Information Systems request
• Provided support for Telecommunications and Call Centers, including client side software, soft phones, reporting, call management, call recording and server side call recording and administration
• Special projects as requested and may delegate tasks to Tier I (IT Specialist)
• Will communicate and work with vendors and Corporate IT teams for solutions
• Server Administration and maintenance of EMC, Windows, Apple and other proprietary systems
• Administration of GSC SharePoint and Active Directory Systems
• Research and development of new systems to reduce costs and increase efficiencies
• Organizes and initiates procurement, deployment, installation, and repair of hardware
• Initiates Operating System deployment and software installation

Basic Qualifications:

• 1 year of experience in customer service or helpdesk
• 1 year of experience in advanced PC hardware and software troubleshooting
• 2 years of experience with troubleshooting issues related to Windows and Microsoft Office products
• 2 years of experience with Windows systems administration
• 1 year of experience with Business Networking Systems and Networking Fundamentals
• 1 year of experience conducting independent troubleshooting

Preferred Qualifications:

• 6 months of experience in a supervisory and/or leadership position
• 1 year of experience with Windows Server Administration
• 2 years of experience in advanced PC hardware and software troubleshooting
• 3 years of experience with troubleshooting issues related to Windows and Microsoft Office products
• 3 years of experience with Windows systems administration
• Associates Degree in related field (or equivalent experience)

Join our team!

While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.

Ready? Let's do this!

If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.