Ken Ganley Auto Group is now hiring a Warranty Claims Administrator – Qualified candidates must have a verifiable Customer Satisfaction Track Record!

Ken Ganley Auto Group is proud to be Ohio’s largest dealer group and now ranks #14 in the country overall. We are currently seeking qualified individuals to join our world-class team and be a part of one of the fastest growing dealership groups in Northeast Ohio and beyond!

We have EXCELLENT CAREER OPPORTUNITIES at all our dealership locations. Which includes state-of-the-art facilities, a robust client base and an overall rewarding work environment. We offer a best-in-class compensation and benefits package, including top pay and benefits in our area.

We are seeking an Automotive Service Warranty Administrator with opportunity for growth, advancement and a long-term career. The Service Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party. Come join our team!

Duties & Responsibilities include but are not limited to:

· Prepare warranty ROs with accuracy, legibility and compliance to the manufacturer’s warranty policies and procedures as outlined in appropriate manufacturer’s warranty policy and procedure manuals.

· Correspond with Service Manager/Advisor(s) to return improperly completed ROs to the person originating the document for correction and/or completion as necessary.

· Determine and enter the applicable labor operation codes, failure codes, and/or other required administrative data on the ROs.

· Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.

· Check each RO against the vehicles’ service history to avoid processing duplicate claims or submitting claims for shop comebacks.

· Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.

· Process warranty claims on a timely basis for each franchise or distributor.

· Process all warranty paperwork to ensure proper documentation.

· Verify criteria required by factory or distributor.

· Reconcile all warranty receivables with payments through the appropriate accounting schedule and correspond with office to keep schedules clean and up to date.

· Resubmit all rejected claims promptly or receives authorization to write them off.

· Follow up on payment of outstanding claims.

· Keep informed of all factory recalls and bulletins.

· Assist with body shop warranty claims as needed.

· Assist with any clerical needs as directed by the fixed operations manager.

· Maintain a professional appearance and a neat work area.

· Proficient in Microsoft Excel/Google Sheets to record documentation of claims

· Good time management skills with the ability to work autonomously on assignments.

· Performs other duties as assigned.

Qualifications:

· Genuine interest in providing exceptional customer service.

· Reliability, punctuality, friendliness, enthusiasm, with a positive “team player” attitude

· Ability to work well in a team environment

· Excellent communication, interpersonal and organizational skills.

· Strong work ethic with the ability to work in a fast-paced, results-driven environment.

Benefits Include:

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

· Competitive hourly compensation based on experience level.

· Generous vacation and holiday pay.

· Healthcare (including dental and vision), 401K benefits, Vacation, Paid Training.

· Stable work with growth opportunities.

· Ongoing training and development.

· A positive and professional atmosphere.

Who should apply? Motivated and skilled candidates with experience or entry level. High school diploma or equivalent is required.

Applicants must be 18 years or older and be authorized to work in the U.S. Applicants are also required to have a valid driver’s license with an acceptable driving record. Other requirements include completing and passing both a background and drug test as a condition of employment.

Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, sexual orientation, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. Ken Ganley Auto Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Apply today!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Automotive Service: 1 year (Required)

Ability to Commute:

• Broadview Heights, OH 44147 (Required)

Ability to Relocate:

• Broadview Heights, OH 44147: Relocate before starting work (Required)

Work Location: In person