Job Description

Scope of Position : Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture.

KEY RESPONSIBILITIES :

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage
• Professionally represent Expeditors to our customers, service providers, and government agencies

EXPECTATIONS :

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions
• LOCAL Applicants ONLY*

Qualifications

• Fully proficient with various software applications (mainframe systems)
• 10-key by touch
• Displayed ability to work independently with minimal supervision
• Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
• Functions efficiently in a high stress environment
• Willing to work overtime
• An intimate understanding of Export Compliance
• Certifications including : Certified Export Clearance Specialist, Dangerous Goods Ground and Air, IATA / FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation

Reporting Structure :

• Transcon Lead Agent, Transcon Supervisor, Transcon Manger

Last updated : 2024-05-23