Onsite 4 days per week in Arden Hills, MN. Fridays are remote.

To provide support to the Capital Equipment Returns team by using problem solving skills to help the team receive and properly disposition customer and field service returns. This role is responsible for creating return authorizations, troubleshooting returns from unknown origins, and managing customer owned shipments.
Title: Return Support Specialist.
Key Responsibilities
Respond to tasks from the Field Service and Technical Assistance teams to create Return Goods Authorizations to return Capital Equipment to the Manufacturing Plant.
Utilize problem solving skills to identify the origin of unknown returns received by the material handling team.
Collaborate with other company sites to manage returned inventory.
Participate and train in all necessary SAP initiatives and functional training related to expanding job requirements.
Participate and train in all necessary GSMS Salesforce initiatives.
Drive continuous improvement by submitting continuous improvement ideas and leading small projects to implement the ideas.
Communicate and coordinate with Sales Support, Marketing, and Technical Assistance to aid in new product launches, integrations, and sales programs.
Mange customer owned cycle time by shipping back repaired customer units in a timely fashion and ensuring the timely return of loaner units.
Requirements:
HS Diploma required - 2-4year degree preferred.
SAP experience required.
Business Expertise
Applies general business knowledge obtained through education or past experience with guidance from others
Leadership
No supervisory responsibility; accountable for own contributions and meeting objectives with guidance more senior level roles/manager
May lead small to mid-range continuous improvement projects.
Problem Solving
Solves problems in repeatable situations; uses defined professional concepts and company policies and procedures; analyzes information and standard practices to make judgments
Can independently take initiative to investigate problems. Is comfortable dealing with the unknown and can articulate questions in a clear and concise manner.
Impact
Contributions are usually limited to task-related activities; works within standardized procedures and practices to achieve objectives and meet deadlines.
Interactions (and Communications)
Exchanges straightforward information, asks questions and checks for understanding
Compiles and organizes data/ information to support discussions and inform decision making.
Communicates cross-functionally and cross-site. Is not afraid to communicate with people within all levels of the organization to collaboratively solve problems.
Preferred Skills:
GSMS Salesforce (Preferred)
Medical Device experience