4 Jobs in Bridgeport, CT
Optimus Health Care, Inc is Hiring a Call Center Agent Near Bridgeport, CT
Join our team-based model of care delivered in a kind and compassionate manner.
We are currently recruiting for a Full Time Call Center Agent at our location in Bridgeport, CT
Must be bilingual in Spanish, Portuguese and/or Haitian-French CreoleThe Call Center Agent facilitates and maintains the flow and volume of telephone calls that Optimus receives on a daily basis. Provide friendly and prompt customer service with a professional attitude to ensure patient satisfaction. Assist with patient care by dispersing calls to the appropriate staff or parties. Telephone Operators are responsible for facilitating a smooth communication throughout the company by working closely with Front Office and Clinical staff. The Call Center agent must demonstrate the ability to multi-task and handle a multi-line phone system.
Essential Functions & ResponsbilitiesResponsible for answering the volume of telephone calls on a daily basis. Ensure that telephones are answered with courtesy and professionalism at all times.
- Provide professionalism and telephone etiquette to all customers.
- Ensure that telephones are answered within three rings, utilizing proper phone etiquette.
- Ensure to follow site guidelines when making appointments.
- When placing a phone call on hold return to caller within 30-60 seconds.
- Review patient account to ensure patients are due for Physical or Vaccinations.
- Provide general physician paging services as required.
- Ensure that tasks for providers and clinical staff on patient and pharmacy requests are accurate.
- Assist with patient recall and call back lists when necessary.
- Review EPIC appointment schedules.
- Schedule appointments for patients when necessary and follow the PCMH methodology.
- Remind patients of payments that are due at time of service.
- Ensure that all call center specific tasks and phone messages are all completed accurately by the end of the day.
- Schedule and Reschedule patients when necessary.
- Assists in reporting telephone equipment or service complaints and problems
- Maintain log of emergency calls, such as complaints, bomb threats and security calls.
- Meet with Call Center Coordinator regarding daily guidelines.
- Perform other duties as required assigned by Call Center Coordinator.
EXPERIENCE: Three years’ experience with multi-line phone system, preferred.
LANGUAGE SKILLS: Bi-lingual – Spanish, Portuguese, Haitian/French Creole REASONING ABILITY: Critical thinking, analytical and problem-solving skills
To be part of our organization, every employee should understand and share in Optimus’ Vision, support our Mission, and live our Values. These values-outstanding, patient-centered, trustworthy, integrity, multicultural, understanding, and supportive -help guide what we do, as individuals and professionals, every day.
- OHC provides a fun, fast-paced working environment, where our commitment to quality is present in every job function.
- Excellent health & welfare benefit
- Competitive Compensation
- Optimus and its caring and multi-lingual staff proudly serve hundreds of thousands of our neighbors, in a caring patient-centered environment.
Job Summary
Full Time
Ancillary Healthcare
$35k-45k (estimate)
09/07/2023
06/20/2024
optimushealthcare.org
STAMFORD, CT
200 - 500
2011
PETER MAIGNAN
$50M - $200M
Ancillary Healthcare
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The job skills required for Call Center Agent include Customer Service, Call Center, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
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Problem-Solving and Flexibility.
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Use a Calm Soothing Tone of Voice.
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Step 3: View the best colleges and universities for Call Center Agent.
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