3 Jobs in Brentwood, TN
Cracker Barrel is Hiring a Business Systems Analyst (Maple Street Biscuit Company) Near Brentwood, TN
Position SummaryPlease note: The role is based out of MSBC Headquarters in Brentwood, TN, and has the flexibility to work in a hybrid environment.
Maple Street Biscuit Company (MSBC) is a fast-casual breakfast, brunch, and lunch restaurant. We have a mission to help people, serve others, and be a part of the community and we operate on four (4) core principles: Comfort Food with a Modern Twist Made Consistently, Gracious Service, Immaculately Clean, and Sustainable Business.
MSBC is looking for a Business Systems Analyst to take ownership of Maple Street's Prime Cost Management systems for Food Cost and Inventory Management (CrunchTime) and Labor Cost Management (Revel/APS currently; soon to be Workday). This position will deliver technology solutions that streamline store operations, improve reporting, and drive business profitability.
This role requires a deep understanding of restaurant operations, a strong technical background, and excellent communication skills to effectively collaborate with cross-functional teams.
Responsibility:
Essential Duties And Responsibilities
- Take ownership of the PCM system for Food Cost and Inventory Management (CrunchTime) and Labor Cost Management (Revel/APS currently; soon to be Workday).
- Maintain the integrity of the systems on a daily basis, including troubleshooting errors, and researching issues with the system.
- Provides escalation support involving product to determine root cause.
- Update user accounts and grant permissions based on approved requests
- Perform data validation using various reports generated from systems
- Participate in the execution of test plans to ensure desired results are achieved
- Collaborate with business users and owners to understand and anticipate their needs and translate them into product requirements
- Serve as a liaison between technical staff and user groups
- Consult with users to identify business needs and requirements
- Perform regular maintenance and testing along with software upgrades to verify effect on existing features and functions
- Contribute to the modification and configuration of systems to meet business needs and stakeholder requirements
- May update and maintain user accounts and manage various permissions
- Collaborate with vendor partners as needed; work with vendors on bug fixes
- May develop, produce, and optimize customized reports in response to user requirements
- Serve as subject matter expert on the capabilities and services within the product and integrated solutions
- Facilitate release management and coordinate communications around product enhancements and releases
- Provide product updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
- Analyze market capabilities to ensure service offerings within the product are competitive in functionality and price
Experience And Education
- BS in related field and/or equivalent work experience
- 2 years of experience in systems analysis support
- Experience managing cloud-based solutions, specifically in the hospitality industry
- Experience with point-of-sale systems and restaurant-specific software such as (Revel, CrunchTime, Workday, and APS)
- Experience in IT vendor management
- Strong understanding of restaurant operations and customer expectation
- Proficiency in project management methodologies
- Excellent communication and stakeholder management skills
- Knowledge of data analytics and reporting tools
- Ability to troubleshoot problems, complete root-cause analysis, and recommend solutions
- Ability to adapt to a fast-paced, dynamic environment
- A passion for innovation and a desire to stay up to date with emerging technology trends
- Must be able to sit at a desk for long periods of time during the workday.
Job Summary
Full Time
$71k-87k (estimate)
05/26/2024
06/22/2024
crackerbarrel.com
Lebanon, TN
>50,000
Related Companies
The job skills required for Business Systems Analyst (Maple Street Biscuit Company) include Project Management, Communication Skills, Test Plans, Integrity, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Business Systems Analyst (Maple Street Biscuit Company). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Business Systems Analyst (Maple Street Biscuit Company). Select any job title you are interested in and start to search job requirements.
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