4 Jobs in Boardman, OH
YMCA of Youngstown is Hiring a Member Service Representative Near Boardman, OH
- Establish positive and hospitable relationships with active and prospective members in person and on the phone in a timely and efficient manner; ensure follow-up where necessary
- Responsible for all monetary, program registration, membership and guest pass sales and transactions in database software while maintaining balanced cash drawer.
- Process new membership paperwork and payment information as members submit them at the desk.
- Understand operation, policies, and procedures of the Service Desk and assist in enforcing policies as they relate to members and guests
- Understand the operation of facility hardware and software
- Have a commanding knowledge of all information pertaining to YMCA programs, activities, special events, and Financial Assistance program.
- Be able to articulate the YMCA’s mission, goals, and core values and how they relate to membership
- Conduct Listen First interviews and Cause-Driven tours with perspective member tours
- Issue new and replacement member cards as needed.
- Maintain a positive working relationship with other department and staff.
- Attends staff meetings and trainings, and in-service meetings
- Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention, and emergencies
- At least 16 years of age.
- CPR/AED, First Aid, Child Abuse Prevention and Blood Borne Pathogens, Sexual Harassment Prevention, New Staff Orientation, and YMCA Leader certification training within 30 days of hire date.
- Previous experience with diverse populations preferred.
- Ability to handle financial transactions and personal information with honesty, integrity, and confidentiality.
- Demonstrate core values of honesty, caring, responsibility, and respect.
- Ability to self-manage under conflict and duress.
- Computer proficiency - MS Office & ability to learn CRM software
- Ability to communicate effectively with members and staff
- Excellent organization, human relation, and telephone skills
- Must possess problem solving/conflict solving ability
- Sufficient physical strength and agility to carry out essential duties.
- Ability to stand and sit for extended periods of time, walk and climb stairs for tours.
- Ability to communicate in person and on telephone
Job Summary
Full Time
$31k-37k (estimate)
03/18/2023
07/24/2024
youngstownymca.org
Youngstown, PA
100 - 200
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The job skills required for Member Service Representative include CPR, Problem Solving, Initiative, Communicates Effectively, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
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Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
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Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
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The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
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Building member relationships through quality service experiences.
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Process service requests and create authorizations to communicate transportation details to partners.
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Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
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Provided great member service that reflected on repeat and referral members.
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Step 3: View the best colleges and universities for Member Service Representative.
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