4 Jobs in Bethesda, MD
OrthoBethesda is Hiring a Call Center Representative Near Bethesda, MD
Who We AreAligned Orthopedic Partners is a well-respected private orthopedic team comprised of highly trained, board-certified orthopedic surgeons devoted to delivering patients with the highest orthopedic care possible. Our commitment to finding the best solutions for individual needs sets us apart from the competition. We take pride in providing exceptional care while remaining friendly, courteous, and efficient. Aligned Orthopedic Partners is recruiting for an experienced Call Center / Patient Access Representative to join our office in Bethesda, MD
As a Call Center Representative, you will facilitate optimal patient access and maximize the accuracy of data entry for scheduling and clinical messaging. You will be the liaison for patients and the physician office and provide exceptional customer service to our patients.
What You Will Do
- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter accurate demographic information into our database/system
- Schedule appointments and give complete and thorough instructions to the caller on items to bring to the appointment and what to expect
- Direct patient on how to use intake system for New Patient intake forms prior to appointment
- Remind caller of cancellation/no-show policy.
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
- Understand when to escalate a call to Physicians/Supervisors/Managers/Medical Assistants
- Other job-related duties as assigned
- Have at least 1 year of customer service or experience in a clinical environment
- Completed High School or GED, Associates Degree or related healthcare certification is preferred.
- Are reliable and extremely trustworthy with a background in maintaining confidential information
- Feel comfortable utilizing Microsoft Office Suite or related programs
- Can speak, read, and write in English and/or Spanish
- Exemplify excellent organizational skills and have attention to detail
Equal Opportunity EmployerAligned Orthopedic Partners is an equal-opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and are committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.
Job Summary
Full Time
Ambulatory Healthcare Services
$43k-54k (estimate)
06/02/2024
07/18/2024
orthobethesda.com
BETHESDA, MD
50 - 100
1965
Private
J PATRICK CAULFIELD
$10M - $50M
Ambulatory Healthcare Services
Related Companies
About OrthoBethesda
OrthoBethesda provides musculoskeletal care, orthopedic surgery and treatments for fractures, tendon and ligament injuries.
The job skills required for Call Center Representative include Customer Service, Call Center, Scheduling, Microsoft Office, Data Entry, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
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Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
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The representatives should also use their problem-solving skills to resolve customer queries effectively.
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The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Perfect for Call Center Representatives with two to five years of experience.
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Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
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Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
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Step 3: View the best colleges and universities for Call Center Representative.
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