Lead Installation Technician Level II MD. Job Locations. US-MD-Bethesda. Requisition ID. 2023-11761. Category. Field. Overview. Datawatch Systems is offering an entry level career opportunity for eager and dependable candidates. You will gain in demand electronic security skills with our combination of on-the-job and classroom training. You will learn the proper installation techniques, building and fire code, as well as access control and CCTV f...
Overview. The Central Station Shift Manager is responsible for the supervision and operational management of the customer-focused Central Station workforce. This is a hands-on leadership position responsible for training, and management of daily activities in a fast paced 24/7/365 call center. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction. E...
Overview. The Central Station Shift Manager is responsible for the supervision and operational management of the customer-focused Central Station workforce. This is a hands-on leadership position responsible for training, and management of daily activities in a fast paced 24/7/365 call center. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction. E...
A Lead Technician is responsible for installation, service, and sales support. This includes but is not limited to assisting in all phases of installing, testing, and troubleshooting intrusion, access control, and video management systems. You will interact directly with the client, client representatives, third party vendors, and our Program management team during the installation process. Responsibilities include ensuring that installations and...
Overview. The. Service Dispatcher Level I. is responsible for coordinating and dispatching service requests to field technicians, ensuring efficient and timely responses to customer needs. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The Service Dispatcher will work closely with the Service Dispatch Supervisor to maintain high standards of service quality and custom...
Overview. The Manager of Technical Support is responsible for leading the customer-facing Technical Support team, which assists customers with programming, troubleshooting access issues, and resolving technical challenges. This team operates around the clock, 24/7/365. While this role's working hours will primarily follow a set schedule, they must ensure continuous team performance, address urgent concerns, and implement strategies for effective ...
Lead Installation Technician Level I (TX). Job Locations. US-TX-Houston. Requisition ID. 2024-13925. Category. Technical Support. Overview. The Lead Installation Technician is responsible for installing and assisting in all phases of installation, testing, and troubleshooting intrusion, access control, and video management systems. Installation Technicians interact directly with the client, client representatives, third party vendors, and our Pro...
Overview. As a. Service Technician Level I - Austin. you'll be testing, troubleshooting, repairing, modifying, and maintaining intrusion, access control, and video management systems. You will interact directly with the client, client representatives, third party vendors, and our Program management team during service calls. Responsibilities include ensuring service orders are completed successfully, on schedule, and the work performed meets or e...
Overview. The. Service Dispatcher Level II. is responsible for coordinating and dispatching service requests to field technicians, ensuring efficient and timely responses to customer needs. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The Service Dispatcher will work closely with the Service Dispatch Supervisor to maintain high standards of service quality and custo...
Datawatch Systems Inc. has an immediate career opportunity for a. Central Station Monitor. This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Schedule is Tuesday - Saturday, 1100 pm - 700 am. Employment starts with three weeks of paid training onsite in our B...
Overview. As the. Customer Experience Account Manager VA. you will be responsible for ensuring our customers receive the best experience. In this role, you will be responsible for meeting established metrics for the group - ensuring the highest customer satisfaction. Reporting to the Manager of Customer Experience, you will be pivotal in maintaining a collaborative and high-performing team environment, ensuring targets are met. You will engage de...
