Description

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Provides high-level customer service; assists customers with complex billing issues, service complaints, account discrepancies and payment installment arrangements.
• Responds to inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures.
• Receives payments for permits and / or licenses such as vehicle titles and registrations, business licenses, etc.
• Answers office telephones; provides assistance, requested documents and information; refers callers to other staff members as appropriate;

and takes messages. Receives, dates, and distributes incoming mail.

• Maintains assigned inventories.
• Enters information into department programs and databases.
• Maintains department / program references such as vendor lists, Code books, training manuals, standard operating procedures, and mailing lists.
• Prepares folders; maintains files of department correspondence, program records, legal documents, etc.; photocopies documents and distributes and / or files;

and requests information from other departments as necessary to complete department records / files.

• Reviews applications and other pertinent information in order to verify accuracy and completeness of information and process applications for prospective applicants.
• Performs related work as required.

Minimum Education and Experience Requirements :

Requires High school diploma or GED; supplemented by six (6) months of clerical or administrative support experience; or any equivalent combination of education, training, and experience.

Physical Demands :

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment) :

None.

Special Certifications and Licenses :

Must possess and maintain a valid state driver’s license with an acceptable driving history.

Americans with Disabilities Act Compliance

Prospective and current employees are encouraged to discuss ADA accommodations with management.

Additional Qualifications :

Proposed Compensation :

$17.87 - $15.77

Additional Recruiting Instruction :

Work Shift :

Office Hours (United States of America)

Bell County is an Equal Opportunity Employer, please see our EEO policy located at the Historic Courthouse, 3rd Floor, in downtown Belton.

Last updated : 2024-05-18