Department: Finance

Reports To: Director of Finance

FLSA Classification: Non-Exempt

GENERAL PURPOSE:

Under general supervision, provides customer service functions for the City of Belton regarding payment of services (utility bills, permits, ambulance, etc.); keeps accurate financial records and performs general clerical accounting work including posting records of collection, performing simple arithmetic computations, posting data to records of original entry, and checking forms for completeness and accuracy; conducts research related to problem accounts and issues; and responds to customer questions and inquiries.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties are not intended to serve as a comprehensive list of all duties performed by the individual in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties as assigned.

• Opens daily mail pertaining to water payments and/or other various checks sent to the city; enters and retrieves billing or payment data from database; enters daily cash receipts from the drop box or mail; and enters cash receipts from walk in customers for water payments and other city fees and permits.
• Totals all checks and journal voucher entries for preparation of daily deposit.
• Coordinates daily shut-off list.
• Researches problem accounts; initiates calls to collect data/information; and forwards information to Utility Billing Lead for corrections.
• Provides customer service via telephone, email and in person; responds to customer questions relating to their water, sewer and trash accounts; resolves any issues or questions they have or forwards to supervisor for response.
• Supports the relationship between the City of Belton and the constituent population by providing excellent customer service; promotes the city goals and priorities in compliance with all policies and procedures; maintains absolute confidentiality of work-related issues, client records and city information; and performs related duties as required or assigned.

MINIMUM QUALIFICATIONS:

Required knowledge, skills, and abilities:

• General clerical and accounting procedures.
• City policies and procedures.
• Customer service principles and techniques.
• Modern office procedures, methods, and equipment including computers, computer applications such as word processing, spreadsheets, and statistical databases.
• English usage, spelling, grammar, and punctuation.

• Establishing and maintaining effective working relationships with staff, management, vendors, outside agencies, community groups and the general public.
• Performing mathematical calculations such as addition, subtraction, multiplication, and division. quickly and accurately and processing payments and posting entries.
• Preparing data and numerical computations and reports.
• Responding to inquiries and in effective oral and written communication.

Education and Experience:

• High School Diploma/GED and two years of experience performing varied office, bookkeeping, and clerical tasks in a heavy customer service environment; OR an equivalent combination of education, training, and experience.

Physical Requirements:

• Work is performed in a standard office environment; requires regular physical efforts and ability to lift and carry items such as paper boxes, forms, and envelopes weighing up to 30 pounds.