Position Title: Field Operations Manager

Department: Operations

Classification: Exempt

Reports to: Director of Ops.

The Field Operations Manager role entails orchestrating daily operations to optimize task prioritization, coverage, and alignment with organizational goals. This involves collaborating closely with Area Managers, JR. Managers, Floaters, and Supervisors to devise effective plans for managing open buildings and addressing call-outs promptly. The incumbent must demonstrate adeptness in prioritizing daily needs while keeping sight of medium and short-term objectives, ensuring all accounts receive necessary attention daily. Additionally, the role involves conducting regular walkthroughs of major accounts to inspect equipment and supplies, coordinating with the Director of Operations and HR Manager for weekly inspections and audits, and resolving any issues to uphold service quality. Personnel management is another critical aspect, involving engagement with employees, talent recognition, and collaboration with HR in recruitment and disciplinary actions when necessary. Furthermore, the role encompasses assisting in the setup of new accounts, managing equipment and supply needs across accounts, overseeing timekeeping accuracy, and prioritizing safety by conducting inspections and aiding in incident investigations. Effective communication, problem-solving, and collaboration skills are essential for success in this role, as is a commitment to upholding service standards and safety protocols across all operational aspects.

Lastly, we value humility as a fundamental trait in our team members. This involves a willingness to participate in the operation process, listen and learn from others, acknowledge mistakes, and prioritize collective success over personal recognition. We seek individuals who can collaborate effectively, show respect for diverse perspectives, and continuously strive for ego-less self-improvement

Essential Functions:

Daily Operations

• Prioritize nightly tasks with Area Managers
• Collaborate on plans for open buildings and call-outs
• Develop daily plans aligned with short and medium-term goals
• Work with Area Managers to make sure all accounts are covered
• Assist in planning for the next day's operations
• A strong understanding of the ServiceMaster process is necessary and requires an active involvement in the day to day operations
• Occasional coverage for an Area Manager, Supervisors or Service Partners
• Other duties as assign

Account Inspections

• Conduct weekly walkthroughs of major accounts
• Audit equipment and supplies for functionality
• Assist in monthly audits and resolution of issues
• Collaborate with managers/supervisors to address audit findings and customer concern

Personnel

• Engage with employees and recognize talent
• Assist in recruiting and interviewing
• Support HR in filling open positions
• Implement progressive disciplinary actions as needed

New Account Setup

• Assist in new account start-up process
• Handle supply ordering, delivery, and training
• Conduct site visits for new accounts

Equipment/Supplies

• Manage account consumables process and needs
• Ensure accounts have necessary equipment and supplies
• Coordinate with Warehouse Manager for supply order issues

Expresstime (Time Keeping)

• Oversee time records, discrepancies, and call-outs
• Review missed punch logs and address issues
• Ensure accuracy of timekeeping data and nightly clock-ins

Safety

• Assist in incident investigations and reporting
• Conduct safety inspections and report issues
• Prioritize safety protocols and procedures

Please submit resumes to LCRUZ@SMTBS.COM