Front Desk Manager

Location : AC Hotel by Marriott Seattle Bellevue / Downtown

This position is a full time on-site position.

On call nights and weekends are required as necessary for hotel operational success.

About Lodging Dynamics :

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton.

POSITION SUMMARY

• Provides courteous, personalized guest service by responding promptly and efficiently to request & complaints.
• Resolves difficult or unusual problems arising with guests, while maintaining good guest relationships and demonstrating outstanding hospitality through the corrective action taken.
• Identify ways of improving the efficiency and effectiveness of housekeeping service to guests by actively participating in employee training and conducting daily inspections.
• Monitor Housekeeping inventories to ensure adequate levels are maintained.
• Maintaining close communication and interaction with Front Desk and Engineering departments, reporting all maintenance issues.
• Inspects the cleaning and servicing of all guestrooms and inspects all vacant rooms on a daily basis.
• Prepare and complete all reports needed. VIP's, Due-Out's V / D's etc.
• Completes full inspections form for each housekeeper and forwards them to the GM on a weekly basis.
• Responsible for overseeing the Housemen, ensuring that they are working appropriately with housekeepers and that they are completing all daily housemen duties / special projects.
• Overseeing outsourcing of Laundry controlling PAR levels and accuracy of shipments received from Laundry Partner.
• Overseeing outsourcing of housekeeping temporary services and supervises all temporary staff.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked and properly stored. Eliminates waste of supplies.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager;

and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Welcome and acknowledge all guests according to company standards and anticipate and address guests' service needs. Develop and maintain positive working relationships with others, and support team to reach common goals.

Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

What we're looking for :

• Prior Supervisory Experience in Hospitality.
• High School Diploma or GED / College Degree preferred.
• Must be highly motivated and have the ability to multi-task.
• Must be able to work independently.
• Must have the ability to lead, motivate and develop others.

What to expect in your first few months :

First, you will become familiarized with the property and your associates! From there we'll have you work within the hotel operations where your leadership will really shine! As you continue to work in this role, you'll become a key contributor to the hotel's success!

The perks working for us :

• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off for full AND part time associates
• Travel discounts at hotel partners and franchises around the world
• Participation in our Wellness program
• On-demand pay opportunities for instant pay between paychecks
• Leadership development program and growth opportunities

Last updated : 2024-05-21