3 Jobs in Bellefontaine, OH
Kemba Financial Credit Union is Hiring a MEMBER SERVICE REPRESENTATIVE I Near Bellefontaine, OH
Reports to: Branch Manager
Supervises: None
Status: Non-Exempt
ObjectiveThe Member Services Representative I is a results-driven position responsible for performing a broad variety of Member focused sales, service-related activities, and overall lobby management while projecting the front-line member care philosophy by greeting, welcoming, offering options and directing members to the appropriate supporting staff. This high-contact sales position requires the ability to deal effectively with Members and other KEMBA Associates in person, by telephone and in writing. Duties will also include processing business member transactions that include but are not limited to teller/cash transactions.
Duties And Responsibilities
- Assumes responsibility for the effective and professional performance of Member sales and service-related functions:
- Recommends products and services that assists in meeting Member's financial needs
- Resolves Member issues through listening, problem solving, and offering solutions
- Meets or exceeds all sales, service and productivity goals established for this position
- Answers and responds to Member inquiries and questions
- Performs file maintenance and account changes as necessary
- Assume teller line functions including, but not limited to, transactions for business members, balancing drawer, vault, and recycler
- Assist members both inside and outside and with ITM machines
- Maintain audit controls including, but not limited to, dual control, key control, logs/reports, alarms, safe deposit box, and all teller-related audit responsibilities
- Professionally service basic member activity, including, but not limited to:
- Process changes of address and add additional names to accounts
- Place check orders and order replacement ATM / debit cards
- Set up direct deposit and process wire transfers and stop payments
- Process printouts of statements and check copies as requested
- Open deposit accounts.
- Establishes and maintains professional relationships with Members:
- Resolves Member requests and questions promptly, courteously, and professionally
- Keeps Members informed of Credit Union services and policies
- Maintains and projects the Credit Union’s professional reputation
- Assumes responsibility for establishing and maintaining effective coordination and working relationships with staff and management:
- Works as a team member with other KEMBA Associates
- Keeps supervisor informed of area activities and significant problems
- Completes required reports and records accurately and promptly
- Attends meetings as required
- Maintains an up-to-date status of all sales support and processing activity with routine reporting to management
- Registers with the Nationwide Mortgage Licensing System (NMLS) as a Mortgage Loan Originator (MLO) and maintains and renews the registration in addition to completing related compliance training as directed by KEMBA
- Performs all duties in a manner that is 100% compliant with KEMBA policy and procedures.
- Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
- On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs
- Must be able to relate to other people beyond giving and receiving instructions:
- Can get along with coworkers or peers without exhibiting behavioral extremes
- Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
- Respond appropriately to criticism from a supervisor
- High school diploma or equivalent education or experience
- Prior customer service experience
- Strong organizational skills and attention to detail
- Must value a high degree of accuracy
- Professional demeanor
- Positive and outgoing attitude
- Exceptional communication skill
- Basic PC skills (Windows)
- Assertive problem-solving skills
While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.
Job Summary
Full Time
Banking
$33k-40k (estimate)
04/04/2024
09/29/2024
kemba.org
GROVE CITY, OH
200 - 500
1933
Private
JEF SHAFFER
$500M - $1B
Banking
Related Companies
About Kemba Financial Credit Union
KEMBA provides loans, credit cards, retirement planning and savings accounts for individuals and businesses.
The job skills required for MEMBER SERVICE REPRESENTATIVE I include Customer Service, Products and Services, Problem Solving, Communication Skills, ATM, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a MEMBER SERVICE REPRESENTATIVE I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by MEMBER SERVICE REPRESENTATIVE I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for MEMBER SERVICE REPRESENTATIVE I positions, which can be used as a reference in future career path planning. As a MEMBER SERVICE REPRESENTATIVE I, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary MEMBER SERVICE REPRESENTATIVE I. You can explore the career advancement for a MEMBER SERVICE REPRESENTATIVE I below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
12/18/2021: Huntsville, AL
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/31/2021: Gastonia, NC
They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
01/09/2022: Knoxville, TN
Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
02/06/2022: Seattle, WA
The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
01/03/2022: Wichita, KS
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
03/03/2022: Idaho Falls, ID
Building member relationships through quality service experiences.
01/04/2022: Colorado Springs, CO
Process service requests and create authorizations to communicate transportation details to partners.
01/31/2022: Atlanta, GA
Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
02/15/2022: Danbury, CT
Provided great member service that reflected on repeat and referral members.
02/27/2022: Atlantic City, NJ
Step 3: View the best colleges and universities for Member Service Representative.
Similar Jobs
Popular Articles
