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Overview
In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient : Virginia Mason Franciscan Health.
Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers.
Together, we are empowered to make an even greater impact on the health and well-being of our communities.
CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest.
That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.
While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health / dental / vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Responsibilities
Job Summary :
Performs a variety of general administrative support duties associated with the patient intake process for the outpatient clinics in accordance with established internal guidelines and procedures.
Incumbents typically interact with patients directly at the front desk and / or on the phone to perform follow-up activities.
Work requires knowledge of insurance authorization / billing requirements and privacy / confidentiality practices, as well as knowledge of medical terminology and the patient intake process.
An incumbent follows proper channels of communication in handling daily and routine problems and recognizing issues that need referral to management.
Strong customer service skills are necessary.
An incumbent is located either behind-the-scenes, interacting with patients on the phone or at the front desk, interacting with patients directly.
This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes.
Overall, the nature of the work and job requirements is consistent between locations.
The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment.
Qualifications
Education / Work Experience :
One year of customer service work experience is required, two years preferred.
Healthcare or Call Center experience is preferred.
Last updated : 2024-06-03
Full Time
$41k-52k (estimate)
05/17/2024
08/13/2024
The job skills required for Patient rep include Customer Service, Scheduling, Billing, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient rep positions, which can be used as a reference in future career path planning. As a Patient rep, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient rep. You can explore the career advancement for a Patient rep below and select your interested title to get hiring information.