Description

Automotive Service Manager

Kia Delray (a family-owned and operated dealership under Myers Auto Group, LLC) is looking for a Service Manager who is not afraid to work hard, leading our service department to the next level of growth. Join us in our Vision to redefine the automotive experience, one relationship at a time. 

A very important quality of our Service Manager is the ability to build relationships with both external and internal customers. They are responsible for meeting the customers’ vehicle needs while running an efficient and profitable service operation, including setting and maintaining department profit objectives and goals. The qualified candidate must be customer focused and have outstanding communication skills. This manager will maximize our production while controlling costs.

**Base plus commission annually is $160,000k

Qualifications

ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

Workforce:

• Hire, train and manage top quality Technicians, Service Advisors and Porters.
• Monitor the performance of all service department staff and provide positive reinforcement counseling as needed.
• Direct and schedule the activities of all department employees.
• Assign technicians and other service personnel to appropriate work based on skills and efficiency.
• Manage the department’s workflow in an effective and efficient manner.
• Insure that all work is performed to proper specifications.

Business Operations Management:

• Forecast department production and sales goals/objectives (monthly, annually) and strive to meet them.
• Generate, monitor and continually work to increase labor sales.
• Prepare and administer an annual operating budget for the service department.
• Develop strategies to increase service business and manage technician productivity.
• Manage department payroll and expenses to meet the department’s goals and changes in business.

Shop Operations Management:

• Obtain / maintain control of specialized tools necessary for the repair and service of the vehicles that the dealership sells.
• Continually reinforce company policies and adhere to company standards.
• Keep up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives.

Employee Engagement:

• Conduct effective morning start-up meetings which conform to company Culture and Vision.
• Hold periodic meetings with staff and attend managers’ meetings as required.
• Build and maintain great employee relationships by engaging and positively motivating the workforce.
• Be a presence on the shop floor.
• Develop, motivate and reward employees through positive reinforcement.
• Maintain a positive attitude and team atmosphere within department at all times.
• Strive for harmony and teamwork with all other departments.

Training:

• Schedule necessary training to keep employees’ skills up-to-date on brands and manufacturer requirements.
• Provide technical assistance to employees as needed.

• Ensure that proper service sales techniques are being used.
• Provide training on administrative policies and procedures for all department personnel.

Shop Atmosphere and Safety:

• Maintain a high level of shop cleanliness, equipment repairs and general shop appearance.
• Ensure that all employees are working in a safe manner at all times.
• Maintain compliance with applicable laws and regulations affecting service operations, ie: OSHA, disposal of hazardous waste, safe working environment.

Service Advisor Team:

• Train Advisors to consistently and effectively sell our services with honesty and integrity.
• Ensure that Advisors keep customers informed on completion times, service expenses and possible changes.
• Ensure that Advisors are greeting every customer in a professional manner and with a high level of respect.
• Train Advisors to present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand.

External Customer Service:

• Maintain the highest Customer Service Index (CSI) rating from customers by handling all complaints immediately and according to established company policy.
• Act in a professional manner when dealing with customers, projecting an attitude of honesty and integrity at all times.
• Strive to establish long-term relationships with all customers and vendors.
• Work closely with the Parts and Sales Managers to promote teamwork in resolving issues.
• Maintain a positive attitude in all situations.

QUALIFICATIONS:

• Must have at least 5 years of experience as a Service Manager.
• Brand experience is highly desired.
• Ability to multi-task.
• Motivate and direct staff.
• Successful problem-solver who is process-driven.
• Must have computer proficiency.
• Proven customer service-oriented leader who is results-driven.
• Able to read and comprehend technical instructions and information.
• Excellent communication, supervisory and managerial skills.
• Experience with CDK or similar software required.

Education/Licenses:

• High school diploma or the equivalent.
• State Inspector and manufacturer certifications a plus.
• Graduation from an industry recognized service training program also preferred by not required.
• Possess current driver’s license.
• Maintain driving record that is acceptable to our current insurance carrier.
• Proof of minimum state required insurance on personal vehicle.

Compensation:

• Pay Plan and compensation are based on performance and are competitive with region and market.

What we Offer:

• Great benefits package includes medical, dental, vision, other ancillary benefits and paid time off.
• Competitive pay structure.
• Premier location.
• Periodic employee discounts on our popular, luxury brand vehicles.
• Work with professional management team, offering ongoing training and support to help achieve goals.
• Family owned and operated company that offers growth and development opportunities.

All applicants must be authorized to work in the USA and return favorable pre-employment testing drug screen, background results, including valid driver license with acceptable MVR and driving history.

This is an excellent opportunity for the right candidate. If you have the knowledge, skills and experience (both professional and personal), please apply.

DFWP/EOE