General Manager

The General Manager is responsible for managing the hotel operations on a day-to-day basis, while directly managing the Hotel team. The GM assures optimum performance and continual improvement in guest service and satisfaction, associate management, sales and marketing, property appearance and maintenance, brand management, and profit/financial control. Day-to -day responsibilities include scheduling, motivating, assigning activities, training, and policy and procedure assessment.

Responsibilities

• GM will monitor operational and financial performance; actively participate in the budget process, and forecast for optimal staff and supply levels, maximum flow-through, and exceptional guest experience.
• Monitor monthly inventory of supplies and equipment flow through to the bottom line profit.
• Accurately submit payroll ensuring employee checks are correct.
• Team up with the Sales team, help brainstorm and implement occupancy and revenue boosting strategies.
• Work with Sales staff to manage all sales activities of the property and meet revenue objectives; activities include setting goals, completing competitive
• General Manager will research and analyze new products, pricing and services of competition.
• Promote 100% guest satisfaction throughout property; instill high level of guest satisfaction
• Ensure that all guest-related issues are resolved in a manner consistent with the company’s goals and objectives.
• Work with all team members to proactively be ready for guests through effective daily meetings, room inspections, reviewing front desk reports, etc.
• Is visible to guests during peak check in/out times, peak breakfast times, etc. to ensure all interactions between customers and associates are positive.
• Help recruit qualified applicants; train employees in accordance with company and brand standards.
• Ensure all hotel staff, including new associates are properly trained in accordance with both hotel/brand standards.
• Motivate and give direction to all employees.
• Work with the department heads to ensure all shifts are covered by the appropriate management or supervisors.
• Review guest satisfaction results and other data to identify areas of improvement; take corrective action
• Perform duties in all aspects of hotel operations whenever needed.
• Conduct walk-throughs to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations; document repairs and cleanliness of hotel property.

Qualifications

• Previous Hilton Experience is preferred, not required.
• Experience with the above duties plus experience directly supervising others preferred.
• Excellent communication skills; bilingual a plus.
• Ability to organize and manage, prioritize and meet deadlines of multiple projects.
• Proficiency using computers including Microsoft Office and social media/booking websites and search engines.
• The employee must occasionally lift and/or move up to 50 pounds

Other Skills/Abilities

• Strong interpersonal skills and ability to develop personal relationships in a professional manner
• Ability to work well under limited supervision at times
• Due to cyclical nature of the hospitality industry, employee may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Must be available to work varied shifts and flexible schedules

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel management: 3 years (Preferred)
• Hospitality: 5 years (Preferred)

Work Location: In person