SCOPE OF POSITION :

Responsible for guest service in the Sportsbook while operating sport betting ticket issuing and cashing equipment; answers questions about how sports bets are placed and the types of payouts.

Trains guests on usage of wagering kiosks.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management.

All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

• Welcomes guests into the Sportsbook in a friendly, upbeat, and helpful manner.
• Can effectively understand guest wagers, input the wager and provide the guest with an accurate ticket.
• Reviews, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations
• Maintains a cash bank for his / her shift, responsible for accepting payment and making correct change when necessary ensuring that established cash-handling policies and procedures are followed.
• Is fluent in the operations of the sports wagering kiosk and can train guests on use of the kiosk.
• Assists guests with the effective signup and use of the online sports / casino gaming application.
• Promotes the menu of Sports betting options to guests and explains wagering rules, including betting lines and odds, and procedures.
• Creates and enters player-tracking cards in accordance with company policy.
• Notifies management of escalated or prevalent guest issues / concerns and any apparent suspicious activity
• Safeguards company assets and adheres to all Sportsbook policies and procedures.
• Maintains a friendly, courteous attitude and the highest standard of quality guest service (WEEA) to both internal and external guests.
• Maintains a working knowledge of facilities, as well as special events on property, in order to upsell guests and maximize their experience.
• Facilitates the flow of information by attending regularly scheduled departmental meetings.
• Strong interest in technology and agility at learning new products and features.
• Maintains the highest level of confidentiality.
• Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
• Outstanding example of and a credit to FireKeepers Casino Hotel.

MINIMUM REQUIRED QUALIFICATIONS

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily.

FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and / or abilities required to enable one to successfully perform the essential duties and responsibilities :

High School diploma or GED. Must have 6 months of guest service experience in a retail or casino environment. Effective communication skills required.

Must be extremely numbers-oriented and computer-literate. Must be 18 years of age.

GENERAL OR PREFERRED QUALIFICATIONS

One (1) year cashiering / money handling experience preferably in a Sportsbook. Familiarity with sports and sports betting.

Successful completion of FKCH Track Training Program(s).

LANGUAGE SKILLS

Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimal, and work with mathematical such as probability and statistical inference.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL & ENVIRONMENTAL DEMANDS :

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand for long periods of time, walk, sit, and use hands to handle or feel objects, tools or controls.

A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; stoop, kneel, crouch or crawl.

Lift, push or pull up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business.

Must be able to work in a smoke filled environment.

INDIAN PREFERENCE

Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans.

For purposes of this preference, NHBP law defines "Native American" as : (a) an enrolled member of any other federally-recognized Indian tribes;

b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa / Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.

Last updated : 2024-05-04