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Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking an Alarm Monitor - Telecommunicator
POSITION RESPONSIBILITIES :
Monitor FPS and contract guard radio traffic, receive emergency and non-emergency
phone calls, and monitor security alarm systems in federal buildings for all US states and
territories and coordinate the appropriate response to these events to include sending and
receiving audible and easily distinguishable and understandable English language voice
obtaining and relaying public safety information, and calling clients to update their
records.
Think and act quickly, calmly, and accurately in emergency situations and under stressful
circumstances.
Thoroughly document all calls in the daily operations log (DOL) software including the
documentation of statistics on officer, guard, and local response, as well as any additional
notifications made. Ensure officer safety by maintaining complete and accurate officer
tracking logs with officer movements, activities, radio identifiers and vehicle mileage.
Operate (recording, playing, logging, storing tapes, and changing tapes) multi-channel
radio and telephone dispatch audio logging / recording equipment. Maintain the passdown
log of all incidents and calls received. Assign Case Control Numbers as needed
and enter case data into a secondary online database.
Access Federal, State, and local criminal databases including the NCIC, The Colorado
Criminal Information Center (CCIC), Michigan Law Enforcement Information Network
LEIN) and the Washington Criminal Information Center (WACIC), and maintain
compliance with all related regulations and procedures. Document all clearances in
multiple locations for verification and audit purposes. Maintain other statistical logs such
as Criminal History and Countermeasure logs.
Assist with quality review of events created by fellow dispatchers, checking for
completeness and accuracy.
Monitor and make notifications for all alarms received based on customized notification
lists unique to each account. Document all actions taken in the alarm monitoring
software, as well as in the daily operation log.
Operate primarily Microsoft Windows-based desktop computers and software, and
preserve a working understanding of all equipment, identifying issues or malfunctions
and notifying supervision if a problem is found.
Monitor in-house closed-circuit television (CCTV) cameras. Provide after-hours
answering service for multiple government agencies as required or currently set up per
MegaCenter. During the term of this contract additional post and pre alarm camera
monitoring may be required.
In the event of a partial or complete failover, perform all dispatching duties for the sister
MegaCenter.
Periodically perform duties as a floor trainer for incoming dispatcher trainees. Other
duties as assigned by dispatch supervisors or management.
Routinely test MegaCenter alarm and communication systems including, but not limited
to, such tasks as hourly communication tests, Telephone Recording Devices-Plugged in
checks, test radio frequencies, test head-sets for malfunctions and UL required receivers
and printers.
In the event a Computer Aided Dispatch System (CAD) is installed in the MegaCenters,
contract personnel shall receive the necessary training to proficiently work with this
system.
POSITION REQUIREMENTS :
call center.
public safety functions and concerns and of the public safety communication’s
environment, demands, requirements and related laws, regulations and systems.
Computer Skills Utilizes a personal computer with word processing, spreadsheet and
related software with reasonable speed and accuracy.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a diverse, team-oriented working environment and the opportunity to work with exceptional dedicated industry professionals.
We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
Last updated : 2024-05-08
Full Time
Business Services
$38k-49k (estimate)
05/09/2024
06/21/2024
threesaintsbay.com
ANCHORAGE, AK
50 - 100
2002
CAL VANDIVIER
$10M - $50M
Business Services
The job skills required for Telecommunicator include Law Enforcement, CAD, CCTV, etc. Having related job skills and expertise will give you an advantage when applying to be a Telecommunicator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Telecommunicator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Telecommunicator positions, which can be used as a reference in future career path planning. As a Telecommunicator, it can be promoted into senior positions as a Campus Police Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Telecommunicator. You can explore the career advancement for a Telecommunicator below and select your interested title to get hiring information.