Engages in crisis intervention and refers those experiencing mental health issues, substance use disorder, homelessness, and traumatic events to appropriate resource and/or agency. Trains Department personnel and community members on topics and available resources related to the previous aforementioned issues.This job description is illustrative only and is not a comprehensive listing of all job functions performed. The following are essential duties for this position, performed with or without reasonable accommodation:
Works with Downtown Resource Officers (DROs) and social service agencies to coordinate solutions for individuals with mental health or substance use issues, those experiencing homelessness, and trauma victims.
Accompanies officers to death scenes that could be the result of criminal or non-criminal circumstances and/or to provide death notifications to families or other survivors.
For those assigned to the Dispatch Center, screen and receive calls from those experiencing mental health and/or substance use issues in an effort to immediately establish a connection with care providers and begin coordinating solutions.
Provides individual counseling, debriefing sessions, and/or other available resources to Department personnel who are exposed to traumatic events or who otherwise find themselves in need of services.
Inputs information into the Department’s CAD/RMS system as well as the software program designated for use by the Department Social Workers to document interactions with clients. 
Identifies trends in the problems individuals’ face that impact the community and presents recommendations on how to solve those problems and/or alleviate the impact.
Supervises an intern.
Performs related duties as assigned by the Chief of Police or his or her designee. 
Master’s in Social Work or related field, required. Must meet educational eligibility requirements for state licensure, although license not required.
Knowledge of community agencies and how to access the services that they provide.
Excellent communication skills.
Ability to work varying hours and to be on call.
 
Ability to maintain confidentiality when necessary and appropriate.
Ability to work in stressful or emotionally-charged situations where individuals may be experiencing crisis or exhibiting erratic behavior. Experience in providing crisis intervention techniques and services is preferred.
Proficiency in Microsoft Word and Excel.