27 Jobs in BIRMINGHAM, AL
Brooksource is Hiring a Tier 1 Support Technician Near Birmingham, AL
Helpdesk Support Specialist
Long-Term Contract
Birmingham, Alabama
** Must be local to Birmingham Area**
As a Helpdesk Support Specialist, you will provide technical support to internal employees for our health insurance client's technology support center. You will be tasked with troubleshooting calls, password resets, restarting internet connections, and resolving any other technology issues. This job will require a knack for customer service, professionalism on the phone, promptness and articulation, and a positive attitude. Additionally, this role is call focused, comfortability with being on support calls phone throughout the day is required.
In this role, will need to move quickly, diligently and pay extreme attention to detail. This project will also give you solid experience in insurance, which is one of our oldest national industries.
Responsibilities and Qualifications:
- Experience in a Tier 1 or Tier 2 technology support role with a strong emphasis on customer service.
- Experience with a ticketing system and technical phone guidance.
- Communicate appropriately and clearly with internal employees for ticket resolution.
- Professionalism on the phone with a positive attitude.
- Strong work ethic and grit.
- Passion for technology and your role.
Company Info and perks:
The largest provider of healthcare benefits in Alabama, our client covers more than 3 million people and employs more than 3,000. With flex hours, on-site cafeteria, wellness center and gym, you expect a stable, motivational environment. If you’re looking for training, education, and mentorship-level support; stability in your career; and exposure to core technologies to give your skillset a backbone, this opportunity is for you!
Job Summary
Contractor
Business Services
$55k-68k (estimate)
06/09/2024
07/03/2024
brooksource.com
DENVER, CO
1,000 - 3,000
2000
KEITH BUHRDORF
<$5M
Business Services
Related Companies
About Brooksource
At Brooksource, our business is people. Relationships are at the center of everything we do. A successful partnership is only as strong as the relationship built. Since 2000, Brooksource has established and maintained relationships with our clients, consultants, and internal employees in an effort to create an unparalleled experience. Were your trusted partner for delivering on technology initiatives through a variety of resourcing solutions. We provide technology solutions ranging from contingent labor to managed services, along with our niche consulting programs Elevate and Project Patriot w ...
hich address workforce talent gaps. With a growing national presence, Brooksource is working to redefine what to expect from an IT Services provider. Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws
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The following is the career advancement route for Tier 1 Support Technician positions, which can be used as a reference in future career path planning. As a Tier 1 Support Technician, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tier 1 Support Technician. You can explore the career advancement for a Tier 1 Support Technician below and select your interested title to get hiring information.
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