Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year 8 company paid holidays
• Medical, dental, and vision insurance 
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement 
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Parts Coordinator is responsible for providing strategic and operational process support to all areas of the Parts organization, and to ensure that systems and processes are implemented in such a manner that customer needs are both met and anticipated in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate: $18.00 - $25.00 per hour
Pay rate is dependent upon education & experience. 

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Acts as the customer experience champion for the parts department
• Ensures that processes and reporting (KPIs) are properly integrated to assure industry leading Parts operations
• Develops and maintains documentation on best practices and procedures
• Develops and implements strategies to increase customer loyalty
• Provides backup support to counter sales team including preparing and entering orders as needed
• Research and approve all parts department invoices
• Administers and communicates backorder aging to customers
• Maintains display for novelties and retail items
• Schedules safety training for all parts department employees
• Assists store/Parts managers in improving operations
• Acts as a liaison to Parts Admin for parts systems problems
• Prepares and distributes office supply orders monthly
• Ability to multi-task, prioritize and manage time effectively
• Develops and maintains communication strategies for customers as well as interdepartmental communication
• Promotes positive interpersonal skills in all interactions with customers and employees
• Displays excellent communication skills and teamwork
• Able to persuade and encourage change management with little authority
• Assists novelty customers, when required
• Continuously evaluates and identifies opportunities to drive process improvements that positively impacts the customers’ experience
• Identifies and documents best practices across the enterprise
• Will call customer service including looking up, pulling, packing and finishing orders
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Bachelor’s Degree or equivalent experience in a technical and/or business area preferred
• Parts Department experience preferred
• 3-5 years administrative/clerical experience
• 3-5 years customer service experience
• 1-3 years sales experience
• 1-3 years supervisory/management experience
• 1-3 years technical or mechanical experience (machine service/maintenance)

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of DBS
• Basic knowledge of CRM/Sales Link
• Basic knowledge of ET/SIS/SIS Web/STW
• Intermediate knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook

Work Environment:

• Noise: Moderate
• Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.