1 Job in Audubon, PA
Mitchell Martin is Hiring a Helpdesk Support Specialist Near Audubon, PA
Location: Audubon, PA
Type: Full-Time
Position Summary:The IT Support Specialist will be responsible for providing technical support via phone, email, and web for Network and Software related issues. The individual is responsible for problem analysis, documentation, resolution and escalation.
Essential Functions:The Helpdesk Support Specialist will be responsible for providing Level 1 technical support for users via phone, email, and web for our client, an inhouse developed ERP System. The individual is responsible for Level 1 problem analysis, documentation, resolution and escalation.
Essential Functions:
- Provides support in-person and over phone/video conferencing to the Sales/OUS/Internal teams that are using the client Portal and Application for their daily job functionalities
- Coordinates with the technical team and business users with Portal launches and assists with post production support and training
- Prepares and coordinates in preparation of relevant training material to support internationalization
- Monitors various jobs that are scheduled between US and OUS databases and escalates issues to the respective teams in the event of a failure
- Documents and escalates common issues to the technical team for immediate or future fixes
- Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.
- Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
- Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
- Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Associate's or Bachelor's Degree desired, not required
- 2 years of support/troubleshooting experience with web-based IT systems
- Ability to learn new tools and technologies; Ability to troubleshoot effectively
- Strong written and interpersonal communication skills, with both technical and non-technical audiences
- Experience with using online conferencing tools like Go to Assist, Join.Me, etc.
- Ability to work in a fast-paced environment while still providing high level of support
Job Summary
Full Time
$52k-65k (estimate)
04/10/2024
10/22/2024
mitchellmartin.com
NEW YORK, NY
1,000 - 3,000
1984
Private
LAUREN R SHAPIRO OTR L
<$5M
Related Companies
About Mitchell Martin
Mitchell Martin provides information technology, healthcare and payroll management solutions.
The job skills required for Helpdesk Support Specialist include Troubleshooting, IT Support, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Support Specialist. Select any job title you are interested in and start to search job requirements.
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