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Summary of Purpose
Support and focus on student enrollment and retention initiatives at the college. This position will support and utilize college systems to communicate, analyze, and report enrollment and retention trends.
The employee is expected to work as a team player in a multicultural diverse working environment.
Typical Duties
This description is intended to indicate the types of duties and responsibilities requested of the employee assigned this title.
It is not intended to be an exhaustive list of all the duties and responsibilities that may be required :
1. Work with the Dean of Enrollment office to complete manual registrations for special student populations e.g. athletes, ACE, apprenticeships, and others, and create and maintain spreadsheets to track student activity.
2. Identify groups of students that need proactive outreach by creating and compiling queries for proactive enrollment through Colleague, Colleague Advise, Informer, and other potential systems used in Student Services and work with Deans to develop plans for enrollment.
3. Assist with elevated questions and concerns related to enrollment raised by students, faculty, and others in order to arrive at timely and accurate resolutions and serve as student advocate as necessary.
4. Work as lead for the Student Information System and other student service platforms. e.g. Colleague (SIS), Colleague Advise, Recruit (CRM), and other potential systems used in Student Services.
5. Address registration, program of study, and billing errors related to the Colleague (SIS), Customer Relationship Management (CRM), and incorrect language related to the College website, as appropriate.
6. Support SSS I position with front office campus operations as needed during peak times.
7. Facilitate the use of emergent technologies to better support the student enrollment experience.
8. Trains and directs college student workers with appropriate approval.
9. Ability to work additional hours, as needed.
Minimum Education and Experience
EDUCATION : An earned Associate’s degree or higher in Business Administration, Computer Information Systems, Information Technology, or similar.
EXPERIENCE : 3 years or more experience in admissions, enrollment services, or related student services positions with demonstrated data analysis experience.
We are excited to have you consider Oakland Community College (OCC) as your employer of choice!
OCC strives to provide valuable and empowering services not only to our students, but also to our employees.
See below the benefits offered by the College under the benefit types : full-time and part-time
Full-Time Positions for the Following Employee Groups :
Classified, Exempt (Non-union), Faculty, Maintenance, Operating Engineers, Public Safety, Teamsters
Benefit Effective Date : First of the month after date of hire
Medical
Dental
Blue Cross Blue Shield of Michigan (BCBSM) plan provided by the College, no payroll deductions
Vision
NVA (National Vision Administrators) plan provided by the College, no payroll deductions
Flexible Spending Accounts (FSAs)
Health Care, Limited Purpose, Dependent Care, and Adoption FSAs are available
Life Insurance
TheCollege provides $120,000 of coverage (portion is subject to taxation), no payroll deductions
Disability
70% of wages provided for Short-Term and Long-Term Disability
Retirement
Voluntary Retirement Accounts
Employees can open and contribute via payroll deduction into 403(b) and / or 457(b) voluntary retirement accounts
Voluntary Benefits
Employees can elect voluntary benefits of optional life insurance (for self, spouse, and / or children), cancer protection, pet insurance, legal & ID shield, long term and / or critical care during annual open enrollment in November
Tuition
Employee Assistance Program (EAP)
Employees have a free resource to assist with a wide-range of needs, including counseling sessions
Employee Group : Classified Part-Time
Benefit Effective Date : First of the month after date of hire
Part-time Classified employees are offered the opportunity to have medical, dental, vision at the full monthly premium; life insurance is also available at a nominal cost.
Medical
Dental
Blue Cross Blue Shield of Michigan (BCBSM) plan that has free in-network preventive services including two annual cleanings
Vision
NVA (National Vision Administrators) plan that includes annual examinations with participating providers
Life Insurance
Employees can choose to have a life insurance policy of $10,000 or $20,000
Retirement
College employees are part of the Michigan Public School Employees Retirement System (MPSERS) provided by the Michigan Office of Retirement Services (ORS)
Voluntary Retirement Accounts
Employees can open and contribute, via payroll deduction, into 403(b) and / or 457(b) voluntary retirement accounts
Tuition
Employee Group : Adjunct Faculty and Hourly (Non-union)
Retirement
College employees are part of the Michigan Public School Employees Retirement System (MPSERS) provided by the Michigan Office of Retirement Services (ORS)
Voluntary Retirement Accounts
Employees can open and contribute, via payroll deduction, into 403(b) and / or 457(b) voluntary retirement accounts
Tuition
OCC tuition reimbursement program available for Adjunct Employees
Contact Information : hr@oaklandcc.edu
01 Do you have an Associate's degree or higher in Business Administration, Computer Information Systems, Information Technology, or similar.
02 Do you have three (3) years or more experience in admissions, enrollment services, or related student services positions with demonstrated data analysis experience.
03 Are you a member of Oakland Community College Classified Union?
Required Question
Last updated : 2024-05-30
Full Time
$45k-57k (estimate)
05/31/2024
08/27/2024
occphoto.com
Farmington
<25
The job skills required for Student support specialist include Initiative, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Student support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Student support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Student support specialist positions, which can be used as a reference in future career path planning. As a Student support specialist, it can be promoted into senior positions as a Career Services Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Student support specialist. You can explore the career advancement for a Student support specialist below and select your interested title to get hiring information.