ESSENTIAL FUNCTIONS : Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.

Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction.

Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.

Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events.

Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.

Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.

Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.

Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.

Takes personal responsibility for creating an atmosphere of luck. Ensures that all aspects of the outlet contribute to 100% guest satisfaction.

Demonstrates excellent customer relation skills and ability to market the outlet. Advises customers on selection of food and beverage items.

Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes manager on duty responsibility.

Directs the daily work activities of assigned personnel within the dining facility. Responsible for proper scheduling and assignment of stations within the outlet.

Ensures adherence to Board of Health standards. Assumes butler duties for sixteenth floor when assigned to Room Service function.

EDUCATION / SKILLS / EXPERIENCE : Equivalent of two years college education within a related field preferred. Strong leadership, communication and supervisory skills.

Basic knowledge of all phases of restaurant management. DISCLAIMER : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (.

emergencies, changes in personnel, workload, rush jobs, or technical developments).

Last updated : 2024-05-01