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S ESSENTIAL FUNCTIONS : Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Supervises all Cashier Casino Services I, II, III and Pit Clerks during their assigned shift. Ensures proper staffing levels of assigned area and that superior customer service is provided at all times.
Maintains compliance with all State, Federal and Internal Controls. Ensures all company policy and procedures are followed at all times.
Ensures accountability of all transactions through verification and documentation of exchanges. Responsible for the timely implementation of all procedural changes.
Responsible for adhering to all Anti-Money Laundering procedures. Troubleshoots when problems arise and assist all department employees in the performance of their duties.
Effectively coach, train and develop employees in both customer service and technical areas. Prepares performance evaluations of department employees and ensures timely issuance.
Prepares and issues disciplinary action fairly, consistently and timely. Assumes full responsibility of duties in the absence of a Shift Manager.
Fosters a team environment and takes a leadership role in department initiatives. Completes special assignments as required.
Participates in the supervision, operation and / or support of Caesars multi-casino Bad Beat system.
EDUCATION / SKILLS / EXPERIENCE : College degree in business preferred or related experience required. Ability to read and write English.
Must be able to demonstrate proficiency in basic computer skills. Ability to work independently with minimal supervision.
Prior experience as a Casino Cashier ll or related position required.
DISCLAIMER :
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (.
emergencies, changes in personnel, workload, rush jobs, or technical developments).
Last updated : 2024-05-24
Full Time
$37k-51k (estimate)
05/25/2024
06/20/2024
harrahsresort.com
ATLANTIC CITY, NJ
1,000 - 3,000
1980
TIMOTHY WILMOTT
$200M - $500M
The job skills required for Casino cashier include Customer Service, Commitment, Accountability, Reserve Management, Anti Money Laundering, etc. Having related job skills and expertise will give you an advantage when applying to be a Casino cashier. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Casino cashier. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Casino cashier positions, which can be used as a reference in future career path planning. As a Casino cashier, it can be promoted into senior positions as a Cage Shift Supervisor - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Casino cashier. You can explore the career advancement for a Casino cashier below and select your interested title to get hiring information.