4 Jobs in Ashley, IN
DB Schenker is Hiring a Customer Service Supervisor Near Ashley, IN
- Responsible for the supervision and development of customer service agents, specialists, and coordinators. Responsible for developing, motivating and supervising a world-class customer service team
- Key information into computer to address customer and partner requests for service including inventory reconciliation, user application requests for online portal tools, inspections, RMA’s, warehouse non-conformities, etc.
- Handle customer complaints; adhere to client protocol and SOP’s. Audit, research, report, and resolve customer service issues
- Suggest changes in staffing based on day of week, industry trends, other anticipated events.
- Monitor productivity of agents, generates reports and maintain employee evaluations.
- Perform quality audits to rate service deliverables.
- Provide performance feedback and coaching to employees
- Study and standardize procedures to improve department efficiency
- Ensure a safe working environment through consistent practice of safety programs and procedures
- Select and place staff, ensure staff receives training for job activities, and define specific job assignments.
- Manage performance to ensure required levels of productivity and achievement of organizational objectives
- This is a supervisory position.
- Exceptional interpersonal and analytical skills required.
- Bachelor’s degree or equivalent strongly preferred.
- Generally prefer 4-6 years of related supervisory experience.
- Earn up to 3 weeks' Vacation over the course of your first year Holidays Sick Days
- Full Health Insurance after 60 days (medical, dental, vision, prescription drugs)
- Career Advancement. We are strong believers in continual training and development for our people. Your success is our success
- Your Safety is important to us, so we will provide protective gear
- Health Advocacy support for you and your family
- Company Paid life insurance
- Company paid Short-Term Disability
- 401(k) option
Stay Connected With UsTwitter: @DBSchenkerUSA
LinkedIn: www.linkedin.com/company/dbschenker/ ;
Facebook: @DBSchenkerAmericas
Visit our Blog: www.nowthatslogistics.com
DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Job Summary
Full Time
$101k-132k (estimate)
05/25/2024
06/23/2024
dbschenker.com
Essen, OH
>50,000
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The job skills required for Customer Service Supervisor include Customer Service, Coaching, Logistics, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.
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