Function

Organizational duties & responsibilities:

1. The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.
2. Supports the mission, vision, and values of RE. Facilitates and adheres to the agency’s code of ethics, policies, and procedures.
3. Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
4. Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties: individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.
5. Exhibits effective communication skills, including proper use of agency communication systems.
6. Participates in appropriate professional development programs to attain and maintain competency.
7. Effectively manages financial and physical resources to achieve the mission of RE.
8. Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.

Essential Duties and Responsibilities:

1. Responsible for implementation of Good Faith Estimates for No Suprises Act.
2. Verify insurance eligibility for ongoing and new clients.
3. Connect clients who are dropped from benefits to case managers and other resources.
4. Meet with clients on sliding fee scale, assisting with completion of applications and tracking renewals.
5. Work with our clients to establish coverage for services and assist them with the good faith estimate, sliding fee scale, or payment plans.
6. Ensure accuracy and timeliness of client statements distributed monthly.
7. Reduce bad debt write offs.
8. Serve as back up for other billing processes.
9. Performs other duties as assigned.

Working conditions/environment:

1. Shift is generally day-shift, Monday - Friday.
2. Holidays, weekends, and extra hours may occasionally be required.
3. Meals are provided for staff when on campus.
4. Office setting with extensive computer usage.

minimum job requirements:

Education:

Experience:

Specific Skills and

requirements:

Specialized Licenses or training:

Physical Requirements:

Supervisory REquirements: