Starting Wage: $19.00/hr

Company Standards

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Drive passenger vehicles on established routes or as part of an on-demand response service. 
• Provide timely and courteous service to Angel of the Winds Casino Resort guests and team members and provide assistance to passengers in boarding and disembarking the vehicle.
• Greets arriving and departing guests and team members in a friendly and positive manner, and provides information and/or direction as requested.
• Accurately document times of passenger vehicle arrival & departure, as well as notate how many guests are on the vehicle. Accurately documenting starting and ending mileage, driver initials and badge number. Any other pertinent vehicle information on required forms.
• Accurately document all pre & post vehicle inspections. Noting any safety issues and concerns, reporting those to the valet supervisor.
• Reports unusual or unsafe vehicle conditions to the valet supervisor and/or the valet lead.
• Provide written incidence/accident reports as necessary to the valet supervisor, in a timely manner.
• Keep passenger vehicle in a state of cleanliness.
• May provide specialized services to tour groups and VIP guests.
• Advises supervisor of any guest issues or problems.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service skills required; casino experience preferred.
• Minimum of one year driving experience
• Must be able to drive any make or model of a car, truck and handicapped equipped vehicles, have skills to drive all manual and automatic transmission vehicles.
• Must comply with Angel of the Winds Authorized Drivers policy. Based on a 5 year period.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, policies, and procedure manuals.
• Strong and outgoing verbal communication skills in person.
• Ability to understand and follow verbal and written instructions.
• Ability to multi-task and deal with interruptions effectively.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. This is a 24 hour, 7 days a week work operation.