The GW Medical Faculty Associates (MFA) was incorporated in July 2000 as a not-for-profit, physician-led practice group. The organization functioned as an independent organization in support of The George Washington University School of Medicine and Sciences as a multi-specialty physician practice group. The GW MFA has grown to become the largest independent academic physician practice in the Washington, DC metro region with more than 500 physicians and nearly 200 APP providers. In 2018, the MFA bylaws were revised to allow The George Washington University to serve as the sole corporate member while the MFA retained independent 501c3 status. The purpose of the change was to ensure alignment between the MFA and The George Washington University.

MFA physicians provide comprehensive patient care, offering one practice for the whole person with 52 medical and surgical specialties. As members of the GW School of Medicine and Health Sciences faculty, MFA providers are teachers and mentors for medical students, residents, fellows, and researchers preserving the rich tradition of academics, research, and healing. In addition to maintaining a closely integrated alliance with The George Washington University and The George Washington University Hospital (GWUH) which is separately owned and operated by Universal Health Services (UHS), the GW MFA has active referring relationships with 12 area hospitals.

The GW MFA’s leading healthcare presence in the DC metro region is complemented by a network of community-based practices in DC, Maryland, and Virginia. Given its geographic location in central NW Washington, DC, and proximity to more than 175 resident embassies, the MFA continues to evolve its international clinical outreach.

Position Summary

Has authority for personnel actions and oversees most day to day operations of group. Assist with coordinating changes in the schedule with the different members of the team to enhance the patient flow.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Helps create and maintain a master schedule for all the providers in the Department that represents the provider’s requests. (Must attend master scheduling course)
• Handles staff payroll, recruitment of new staff with the Department manager, performance evaluations, employee disciplinary action, staff development and onboarding.
• Analyze provider requests when necessary and recommend actions regarding template changes or schedule additions
• Identifies, negotiate and resolve scheduling conflicts with respect to patient appointments and customer service.
• Works within policy guidelines pertaining to master scheduling. Observe and follow all stated scheduling policies.
• Assists with staff orientation regarding provider templates, specialty clinics, and other information related to scheduling
• Work with the management in tracking and assessing the success of trained call center PSS staff and resolving customer service issues
• Manager pending report and bump list with Call Center PSS.
• Performs all responsibilities of PSS Call Center Representative Staff as appropriate.

Minimum Qualifications

Education

• High school diploma or an equivalent combination of training and experience is required.
• Strong knowledge of medical terminology is necessary.
• 2 or more years of college education is preferred.

Experience

• Prior office experience in a medical setting is necessary. 
• Must have scheduling program experience and knowledge of IDX patient scheduling/registration.

Physical Requirements

• Stand, walk, bend, twist, and reach for long periods of time in a clinical setting.
• Must be able to occasionally lift or carry and push or pull up to 100 lbs. as part of the role
• Regularly exposed to healthcare settings that may require personal protective equipment
• Requires manual dexterity to operate a computer keyboard, calculator, copier machine, and other equipment.