A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. They essentially check guests in and out, make room reservations and track and report room statuses and rates. A Hotel Front Desk Agent is also available to all guests who need to report a complaint or request a service.

Hotel Front Desk Agent Duties and Responsibilities

A Hotel Front Desk Agent must have the ability to complete diverse tasks in order to maintain an efficient front desk area of any hotel. We have reviewed several job listings and found the following among the core Hotel Front Desk Agent duties and responsibilities.

Register Guests

Providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. This includes servicing same-day reservations as well as pre-registered guests. The Hotel Front Desk Agent will provide information about available rooms and rates, furnish room keys and hotel information, and process payments. These duties also include checking guests out of the hotel.

Handle Complaints and Requests

A Hotel Front Desk Agent is typically the individual who is approached by guests with comments, complaints or service requests. A guest who wishes to complain that a room is too hot or cold, for instance, or who needs extra towels or bed linen will speak to a Hotel Front Desk Agent. It is the responsibility of the Hotel Front Desk Agent to handle the request him/herself or contact the personnel who would satisfy the request or complaint.

Perform Bookkeeping Duties

In many cases, a Hotel Front Desk Agent will be responsible for balancing cash accounts and ensuring that all checkout payments balance at the end of their shift. This might include creating a report per the accounting specifications of an individual hotel or resort.

Hotel Front Desk Agent Skills

Attention to detail and strong communication, organizational and interpersonal skills are important for Hotel Front Desk Agents. A strong sense of customer service is required, as Hotel Front Desk Agents spend much of their time interacting with the public. Strong mathematical skills are needed in order to complete payment processing and bookkeeping responsibilities. In addition to these general skills, a Hotel Front Desk Agent could be expected to possess the following skills.

Core skills: Based on job listings we looked at, employers want Hotel Front Desk Agents with these core skills. If you want to work as a Hotel Front Desk Agent, focus on the following.

• Using oral and written communication skills to register and accommodate guests
• Managing guest service requests
• Processing cash or credit card payments
• Maintaining updated information on room availability, reservations and guest messages
• Understanding how to use hotel Property Management Software (PMS) systems'
• 'Communication method(s) used:
• In person Work Location:
• One location

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays

Work setting:

• In-person

Work Location: In person