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Service Dispatch Coordinator
Casey Ankeny, IA
$40k-54k (estimate)
Full Time | IT Outsourcing & Consulting 1 Week Ago
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Casey is Hiring a Service Dispatch Coordinator Near Ankeny, IA

Casey's Store Support Center in Ankeny, IA, is searching for a full-time Service Dispatch Coordinator to join our Field Support Services Team. Our Field Support Services Team is responsible for assisting with the construction, maintenance, and repair of 2,600 Casey's stores.
As a full-time Service Dispatch Coordinator, you will assist store team members in dispatching service for emergency and non-emergency repair work. You'll be responsible for responding to calls for service on all store equipment and property and dispatching service as needed, as well as ensure all calls are accurately logged in the dispatch data system.
Responsibilities
  • Respond to calls for emergency/non-emergency service on all store equipment and property.
  • Respond to security calls and logs related issues into Emergency Signal System.
  • Responsible for dispatching Service Technician and equipment to assigned stores for replacement and repair of store equipment and property.
  • Responsible for hiring subcontractors in emergency situations. Escalates to Management for assistance with resolution if needed.
  • Responsible for accurately logging all calls into dispatch data system as received.
The hours for this position are Wednesday-Sunday 2:30 pm-10:30 pm. What you can expect when you join the Casey's Team:
  • A transformative culture putting service first and taking pride in caring for our guests, our communities, and each other.
  • Opportunities to use cutting edge technologies and enterprise wide collaboration to enable our strategy and drive world class service.
  • The right balance between work and life, to do your best work and enjoy those important personal moments. Ask about our options for workplace flexibility that may be available.
  • We're here for families! Great benefits including choices in medical plans, dental, vision, life insurance, employee stock purchase program, charitable giving programs, parental leave, AND an onsite Child Development Center.
  • Competitive pay, 401k company match up to 6%, vacation & sick time, paid holidays, volunteer time, and an onsite cafeteria
  • Dress for your day dress code, jeans are welcomed!
  • The opportunity to work for a big company that has not lost our small company feel. Our senior leadership team is engaged, involved, and accessible!
What are you waiting for? Come be a part of a company that is growing, transforming, and is here for good!
Requirements
  • Solid interpersonal and verbal communication skills.
  • Strong listening skills.
  • Ability to read and comprehend simple instructions.
  • Basic computer skills.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$40k-54k (estimate)

POST DATE

05/23/2024

EXPIRATION DATE

06/20/2024

WEBSITE

thecaseygroup.com

HEADQUARTERS

PARSIPPANY, NJ

SIZE

50 - 100

FOUNDED

1989

CEO

RICHARD P CASEY

REVENUE

$10M - $50M

INDUSTRY

IT Outsourcing & Consulting

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About Casey

The Casey Group (TCG) is an award winning company and a provider of business and technology solutions since 1989. We serve clients ranging from small local professional services companies to Fortune 100 customers. The company has deep enterprise experience on a variety of technology platforms/areas including IBM Power Systems, System Z Servers, Java/JEE technologies, Microsoft technologies, Business Intelligence solutions, Amazon Cloud (AWS), CRM systems (Oracle Sales Cloud, Salesforce and Sugar CRM), Apple iOS and more. The range of services provided include; application development and manag ... ement, systems integration, managed IT infrastructure, IT assessment, cloud computing, Legacy modernization and IT resourcing. Our team is a highly specialized and talented group of professionals; which takes a personalized approach with every client. We have a passion for delivering unwavering results and exceeding expectations. The Casey Group has an award winning corporate culture and customer first mindset as evidenced by it being named one of the Best Places to Work in NJ for the last six consecutive years (2011-2016). Its mobile app, Sales Navigator, was named a 2013 Top 10 CES Mobility App, a 2014 and 2015 Top 5 Business Productivity App from the Tabby Awards, and a 2012 Best Mobility App, NJ Technology Council. We are a Salesforce AppExchange Partner, Oracle Gold Partner, Microsoft Gold Partner, and IBM Advanced Business Partner and an active member of the Morris County NJ CHamber of Commerce and NJ Technology Council. More
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