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Position Type: Entry Level
Salary or Hourly: Hourly
Hours: 40hr./wk.
Schedule: Monday-Friday 8:00am-5:00pm. Evenings and occasional weekends on call.
Country Supplier is the home of two familiar brands: CAL Ranch Stores in Idaho, Utah, Nevada and Arizona, and Coastal Farm and Ranch in Washington and Oregon. Operating 55 stores combined, Country Supplier offers retail agriculture, sporting goods, and more to our communities, driven by a mission statement that includes the directive to provide legendary customer service to their customers. The outlook is positive, and there is a vision of consistent growth over the next five years.
Expanding on that mission statement, our IT Department focuses on creating proactive, preventative solutions, and positive relationships with our customers. By being proactive, the team can address technical issues before they become incidents, reducing customer frustration. Preventative measures ensure that we are helping the company and our customers to achieve its goals, and positive relationships increase trust and collaborative efforts, which is especially important when providing remote support. Our team is growing both in scale, and in skill to support the companys growth.
A Technical Support Specialist I (TSSI) is a member of the IT Operations team. They are assigned to support specific stores/sites within the organization, as well as other responsibilities including assisting other team members with projects and/or tasks. The TSSI is a part of the first line of contact for staff across the company seeking help with their technology. As such, timely, professional, and respectful communication is expected in all interactions, whether in person, on the phone, email, chat or via ticket.
The TSSI have the skills to independently troubleshoot and resolve hardware, operating system, peripheral, network, and server issues within their ability, and are expected to reach out to those on the development team for additional support. They are expected to travel to their assigned stores on a regular schedule. They are also expected to travel to stores for emergent issues as needed. The Technical Support Specialist I rotate through a schedule with Solutions Desk Specialists for on-call support outside office hours.
Technical Support Specialists will use existing Knowledge Base Articles (KBA) and their own technical skills to resolve common issues at first contact if possible and will assist the customer in creating a ticket, even if it is resolved on the first call. If existing KBA, tools, and technical skills cannot resolve the issue, the TSS will clearly document work done in the ticket and coordinate with more experienced team members to resolve the issue.
This specific position will be working out of the Prescott Valley store and will be the primary agent assigned to the Arizona stores for onsite and remote work. It will require effective time management, independence, and proactive communication with management. The position will be scheduled to travel to stores at least quarterly, and there will be additional travel opportunities.
Full Time
$80k-101k (estimate)
05/26/2024
07/25/2024
The job skills required for Technical Support Specialist include Technical Support, Customer Service, Operating System, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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