Job Description

The CarelonRx Sales Support Specialist is responsible for supporting the operations of the sales department.

Location : The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations.

How you will make an impact :

Completes administrative duties for efficient operations.

Notifies physician offices of the outcome of patient benefit investigations.

Triages prescriptions to in-network pharmacy in the event that unable to be filled through internal channels.

Assists physician offices with prior authorization submissions and follows up with health plans and / or physician offices to obtain authorization.

Works with mandated in-network pharmacies to obtain order status.

Follows all brand drug specific program steps and documents.

Supports all activities in the delivery of medications such as assisting the center in obtaining missing documentation and communicating information to physician offices.

Maintains client relationship management (CRM) and electronic medical records (EMR) and other documentation.

Answers and routes phone calls for sales staff.

Minimum Requirements :

Requires a high diploma and a minimum of 1 year administrative experience; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences :

A minimum of 2 years specialty pharmacy experience preferred.

Job Level :

Non-Management Non-Exempt

Workshift : Job Family :

Job Family : SLS >

SLS >

Sales Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.

Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.

Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.

Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient / member-facing roles to become vaccinated against COVID-19.

If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact for assistance.

Last updated : 2024-04-27