Performing International Ocean Shipping Basic Procedures and Principles for Day-to-Day Operations
Cooperating with TMS Provider and Internal Customer Service Teams
Mindset that is outgoing and forward-thinking, with the capacity to decode difficulties quickly.
Responsible for achieving daily and weekly minimum expectations and KPIs with goals that vary based on directives from management.
Ensure that documentation is processed, distributed, and discharged in a timely way to customs brokers, carriers, forwarders, customers, and agents.
Track & trace customer shipments
Prepare all major data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, and so on) as per Customer Standard Operating Procedures.
Maintain professional, timely, and efficient customer and vendor communication.
Ensure that shipments are picked up and transferred with the proper partners.
Learn about Incoterms principles and the standards for commercial invoices.
Maintain techniques and procedures for transporting commodities from local or offshore locations to warehouses, other storage offices, or final consignee locations for nominated shippers.
As directed by the Director of Logistics, prepare timely management information and reports.
Monitor Domestic Carrier Allocation and Cargo Stock Levels Weekly Basis.
Assist customs related assignments.
Help with financial procedures and operating metrics (detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)
Review and approval of all freight invoices and related payment questions and issues regarding in-process invoices, rates, aged bills, etc.
Audits 3PL freight invoicing to identify and resolve any discrepancies.
Identify trends related to carrier on-time performance, detention, reschedules etc. to highlight potential process improvement measures.
Manage successful relationships with local suppliers and other co-load carriers (for example ocean carriers, TMS vendor, customs brokers, local pickup and delivery firms, regional trucking companies, and line-haul providers).
Responds to emails and rate requests in a timely manner, assisting local sales efforts.
To ensure that built deadlines are reached, manages activities along the order fulfillment and shipment cycle.
Auditing and Approving/Recording additional accessorial costs.
Engage in customer and carrier communication to sustain customer and carrier growth.