2 Jobs in Alexandria, VA
State Department Federal Credit Union is Hiring a Member Service Representative II Near Alexandria, VA
Recognized by the city of Alexandria as a Gold Employer, State Department Federal Credit Union is committed to providing the very best in opportunity and professional development. Headquartered in Alexandria, Virginia with assets exceeding $2.8 billion dollars, we recognize that our people make it happen.
We are dedicated to attracting and retaining top talent to ensure our continued success. Our legacy of exceptional service not only reaches the members we serve, but SDFCU employees. Through internal training and workshops, professional strengths are cultivated, and employees are given opportunities for advancement. Do you have what it takes to join our dynamic team? Enjoy competitive salaries, outstanding Health, Dental and Vision insurance within the first 30 days of service, matched 401(k) plan with up to 4% SDFCU contribution, tuition reimbursement, and monetary travel compensation.
The State Department Federal Credit Union is currently seeking a Member Service Center Representative II (MSC Rep. II), tasked with responding to inquiries over the telephone and carrying out all subsequent follow-up activities according to established procedures, aimed at fulfilling the needs of our members and other callers. These activities are expected to be consistently executed in a professional, accurate, and timely manner. The MSC Rep II also conducts loan interviews over the phone, inputs necessary information for loan decision-making, including disbursement location, and notifies members in case of loan denials. Furthermore, this position is responsible for effectively cross-selling the credit union's products and services in alignment with Core Values and lending guidelines.
REQUIRED SKILLS AND COMPETENCIES:
1.One year of MSR/Teller experience at SDFCU.
2.Excellent interpersonal/communication skills including a desire to interact with all types of members and/or prospects.
3.Ability to master PC keyboard and software skills.
4.Ability to multitask.
5.Basic knowledge of lending laws and regulations.
6.Solid understanding of credit and finance.
7.Excellent negotiation skills.
8.Excellent verbal and written communication skills.
9.Required to extend work shift and/or work during times that SDFCU is closed as needed
Job Summary
Full Time
$39k-48k (estimate)
05/03/2024
06/21/2024
sdfcu.org
CHARLESTON, SC
100 - 200
1935
MISSY HEYWARD
$50M - $200M
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About State Department Federal Credit Union
State Department Federal Credit Union (SDFCU) was chartered in 1935 through the efforts of eight employees of the United States Department of State. Now, decades later, our membership has grown to more than 86,000 members worldwide, and we have over $1.9 billion in assets. SDFCUs membership is diverse and worldwide, with members from Department of State and from our affiliate Select Employee Groups. Our financial products include: savings accounts, mortgages, credit cards, auto loans, share certificates, interest checking options, IRAs, and much more. We also offer a wide array of services to ...
help our members reach their financial goals: home-buying and auto-buying resources, investment services, scholarship opportunities, debt counseling, and more. SDFCU is headquartered in Old Town Alexandria, VA with 6 branch locations.
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The job skills required for Member Service Representative II include Products and Services, Written Communication, Cross-Selling, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Representative II positions, which can be used as a reference in future career path planning. As a Member Service Representative II, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative II. You can explore the career advancement for a Member Service Representative II below and select your interested title to get hiring information.
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