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Ghost Ranch Education and Retreat Center
Abiquiu, NM | Full Time
$32k-41k (estimate)
3 Months Ago
Guest Services Associate
$32k-41k (estimate)
Full Time 3 Months Ago
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Ghost Ranch Education and Retreat Center is Hiring a Guest Services Associate Near Abiquiu, NM

Do you love interacting with people? We’re seeking friendly, observant, and service-oriented people to greet, assist, and check in guests. Full-time and seasonal positions available.

RESPONSIBILITIES include but are not limited to the following:
1. Welcome Wagon:
a. Welcome guests to Ghost Ranch with a smile, friendly demeanor, and inquiries about the reason for their visit
b. Collect fees, answer questions, and direct guests to desired locations
c. Keep Welcome Wagon clean and tidy
2. Front Desk Headquarters:
a. Welcome guests to the Ranch with a smile and friendly demeanor.
b. Answer questions about overnight stays, tours, and activities
c. Check overnight guests in/out, collect credit card information upon check in and maintain accurate records in the property management system
d. Answer the phone, return voicemails, and respond to emails
e. Direct inquiries to appropriate departments
f. Utilize multiple operating systems (OPERA, FareHarbor, Inntopia, any new programs introduced)
g. Keep areas clean and tidy
Qualifications:
1. Positive, outgoing and helpful demeanor
2. Exceptional customer service skills with the ability to remain calm, cheerful, and customer focused
3. Excellent verbal communication skills
4. Keen observation and inquiry skills to be able to detect guests’ needs or potential concerns
5. Detail-oriented with high standards for accuracy
6. Ability to quickly learn and work on multiple computer platforms
7. Able to adhere to scheduled hours and be flexible to Ghost Ranch needs.
8. Able to stand and work at a computer screen for extended periods of time
9. Able to work both indoors (70%) and outdoors (30%)
10. Pass a criminal background check

Summary:
Ghost Ranch welcomes more than 20,000 day visitors and approximately 5,000 overnight guests each year. Guest Services Associates provide the first impression of Ghost Ranch through greeting, providing accurate information, and directing guests upon arrival. Guest Services Associates create a welcoming environment and exceptional guest experiences by working closely with other departments to meet guest needs. The work of this position takes place in two locations: Headquarters and our Welcome Wagon located at the entrance of Ghost Ranch.

Open Positions:
Two positions are available for year-round, full-time 40 hour/week, non-exempt (hourly) pay at $18/hour. Weekends, nights, holidays, and overtime may be required. Full-time positions include a full generous benefits package after a 90 day trial period.
Two positions are available seasonally for six months (approximately May-October), 40 hour/week, non-exempt (hourly) pay at $18/hour. Weekends, nights, holidays, and overtime may be required. Seasonal positions have limited benefits. Housing is not provided except for a campground site with access to the communal bathhouse.

Job Summary

JOB TYPE

Full Time

SALARY

$32k-41k (estimate)

POST DATE

03/24/2023

EXPIRATION DATE

06/24/2024

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The job skills required for Guest Services Associate include Customer Service, Communication Skills, Scheduling, Planning, Flexibility, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest Services Associate positions, which can be used as a reference in future career path planning. As a Guest Services Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Associate. You can explore the career advancement for a Guest Services Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Services Associate job description and responsibilities

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Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Services Associate jobs

View more details on Guest Services Associate salaries across the United States.

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Guest services associate are hospitality specialists who typically work at hotels.

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See the full list of Guest Services Associate skills.

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According to resumes from both Guest Services Associates and Service Agents, some of the skills necessary to complete the responsibilities of each role are similar.

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Helping employees understand different services and products they are unfamiliar with.

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Step 3: View the best colleges and universities for Guest Services Associate.

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