3 Jobs in Abilene, TX
First Financial Bankshares is Hiring a Call Center Trainer Near Abilene, TX
- Delivers classroom and/or web-based instruction, demonstrating effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills
- Create and implement strategy to ensure training objectives are met
- Provides training performance feedback to the training team, and floor supervisors including monitoring sessions, evaluations, performance improvement planning, coaching and feedback
- Ability to display the highest level of professionalism and exhibit a model behavior for all Representatives; introduce and represent the culture and etiquette of the call center
- Completes post-classroom activities that include evaluating training effectiveness and Trainee’s knowledge, skill development, service readiness, and ability to apply knowledge
- Actively works with Trainees post-class in Nesting areas to further develop skills and drive to self-sufficiency
- Assists with development and enhancement of instructional methods, training aids, manuals, and other materials
- Observes standing practices and procedures to cultivate improvements in efficiency, accuracy
- Assists Operations Manager with regular reporting tasks and independent projects
- Designs, builds, and implements new training strategies
- Understands and supports the vision and mission of First Financial Bank; actively participate in and abide by the banks non-negotiable values and Customer Service Excellence philosophy
- High school graduate or equivalent required.
- Minimum 1 year of Contact Center or Customer Service training experience, or 2 years in a team lead or top-tier agent role within the First Financial Bank contact center.
- Excellent oral and written communication skills
- Strong PC skills including experience with all Microsoft Office applications, internet browsers, mobile devices, basic computer hardware
- Exceptional interpersonal skills with the ability to develop strong working relationships with persons at all levels within an organization.
- Thrive in a fast-paced work environment, maintains a positive frame of mind and sets an example of professionalism for other employees.
- Flexibility in schedule and routine
- Ability to multitask on a grand scale
- Comfortability with simultaneous long and short-term projects and initiatives
Job Summary
Full Time
Banking
$42k-56k (estimate)
06/04/2024
08/02/2024
ffin.com
ABILENE, TX
1,000 - 3,000
1890
Public
F SCOTT DUESER
$500M - $1B
Banking
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About First Financial Bankshares
First Financial Bankshares, provides commercial banking products and services primarily in Texas.
The job skills required for Call Center Trainer include Call Center, Presentation, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Trainer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Trainer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Trainer positions, which can be used as a reference in future career path planning. As a Call Center Trainer, it can be promoted into senior positions as a Customer Service Training Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Trainer. You can explore the career advancement for a Call Center Trainer below and select your interested title to get hiring information.
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