Debt Collector (HYBRID) needed for a contract-to-hire opportunity with Yoh’s client in San Antonio, TX.
Summary:

• Pay Rate: $22/hr. (Pay raise after 90 days, and 180 days)
• HYBRID schedule: onsite 3-4 days per week, remote 1-2 days
• Create own schedule, min 30 hrs. up to 40 hrs./week

What You’ll Be Doing:

• The Member Debt Representative is responsible for understanding member's needs and delivering intelligent personalized solutions and education that will improve their overall financial security. Payment arrangements may be negotiated to minimize loss to the organization.
• Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary.
• Serves as a resource to less experienced team members.
• Contacts members in all stages of delinquency and across all product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls.
• Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security.
• Negotiates mutually satisfactory payment arrangements.
• Actively uses and educates members on the debt analyzer and money manager tools on usaa.com.
• Completes required account verification, account maintenance, and documents all contact and collection attempts.

Required:

• 1 year(s) of debt collection experience
• 1 year(s) of call center experience
• Excellent communication skills

What’s In It For You?

• This is a unique opportunity to support our client; one of the world's largest insurance companies. Medical benefits and 401K are available.

Get Hired, Apply Now!
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities [1]to contact us if you are an individual with a disability and require accommodation in the application process.
Links:
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[1] https://www.yoh.com/applicants-with-disabilities
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