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As a Renewal Manager at Onit, you will own, drive, and lead the renewals and growth process to preserve and enhance customer contracts and relationships. You will be working proactively with customers to ensure their services are renewed in a timely manner and their questions are answered. You will contact customers ahead of the contract expiration dates to secure their renewals before their contract expire. You will partner with the Customer Success Manager to strategize on the most effective renewal plan for the customer.
What You Will Be Doing
Responsible for timely renewal of software.
Meet renewal, retention, growth and other account targets
Responsible for customer satisfaction
Identify, communicate, and mitigate account risks
Grow revenue through price increases during renewal cycle.
Identify and maintain accurate forecast of renewal and upsell opportunities in Salesforce.
Collaborate with our Customer Success, Account Management, and Legal Teams around account plans and contracting.
Successfully triage priorities and effectively adapt to ensure customer value is assured
Maintain accurate data in systems of record - Salesforce, Customer Success Platform (Planhat), and internal systems.
Team player with a positive attitude. Ready to roll up your sleeves to help out both team members and members of other departments.
"Can Do" attitude where no obstacle is too big
Requirements
3-5 years of quota-carrying Sales / Customer Success / Account Management experience, preferably within a SaaS organization
Experience negotiating contract terms
Strong negotiation and objection handling skills and demonstrated capability closing complex SaaS contracts/agreements
Experience handling large volume of renewals (approx 300-500 annually)
Nice to Have
Experience writing contracts
Experience in sales development, sales, account management, customer success
Experience with Salesforce
Experience with Planhat or Gainsight
Start-Up Experience
Bachelor’s degree or Advanced degree preferred or equivalent experience
Full Time
Business Services
$113k-147k (estimate)
04/28/2024
07/23/2024
onitinc.net
NEW YORK, NY
25 - 50
2001
Private
MARK PFISTER
$10M - $50M
Business Services
The following is the career advancement route for Renewal Manager positions, which can be used as a reference in future career path planning. As a Renewal Manager, it can be promoted into senior positions as a Health Underwriting Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Renewal Manager. You can explore the career advancement for a Renewal Manager below and select your interested title to get hiring information.