Enjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward.

If you're a Team Leader looking for a new opportunity to work in a fast-paced, professional environment where your talent contributes to changing people’s lives, then we want to talk to you. This position requires collaborating with physicians, other medical providers, and patients by providing expert care and service for fertility treatments. 

We have an immediate opening for a full-time Patient Services Representative Team Leader to join our Rockville, MD office. The schedule is Monday - Friday from 6:30 am - 3:30 pm with occasional weekends and holidays.

How You'll Contribute:

We always do whatever it takes, even if it isn’t specifically our “job.” In general, the Patient Services Representative Team Leader is responsible for:

• Oversees assigned staff within a designated area of a Department’s operations.
• Coordinates and facilitates the effective delivery of patient services within the assigned work area by regularly monitoring patient flow and program operations.
• Supervises and redirects assigned staff as needed to improve operational efficiencies and service delivery. 
• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Greet patients and visitors to the office and providing high level of customer service

What You'll Bring:

The skills and education we need are:

• Minimum of two years supervisory experience preferred
• High School diploma required; Associates degree or above preferred
• NextGen experience preferred
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. 

What We Offer:

• Competitive pay bonus
• Comprehensive training
• Medical, dental, vision, and 401(k) matching
• Generous paid time off and holidays
• Tuition assistance
• Ability to make an impact in the communities we serve

At Shady Grove Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values - Empathy, Patient Focus, Integrity, Commitment, and Compassion (EPICC) – guide us daily to work hard and enjoy what we do. We’re committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team!

To learn more about our company and culture, visit here.