At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

THE POSITION :

Pharmacy Manager is a key service line management position responsible for the effective administration and management of day to day pharmacy operations and staff to ensure compliance with contractual, regulatory and internal requirements for Patient Services Care Team Pharmacists (clinical pharmacists) and the Pre-Commercial program organization (Clinical Trial team). This individual reports to the VP Pharmacy Practice & Specialty Solutions and works closely with the Director of Regulatory & Compliace/PIC, Warehouse Manager, Clinical Trial Coordinator and Pharmacy Technician Manager under the umbrella of Pharmacy Practice and Specialty Solutions. The Manager leads by promoting adherence of patients to prescribed therapy, positive clinical outcomes and overall satisfaction of patients receiving rare disease therapy in both pre-commercial [clinical trial] and commercial stages. This position oversees patient counseling, drug use review, pharmacist accuracy, adverse event reporting, and treatment adherence/compliance and on-call pharmacist services. The manager is familiar with a variety of pharmacy practice concepts, safety focused practices and procedures. Pre-commercial programs are dedicated to servicing the needs of patients enrolled in and study sites participating in clinical trials and Expanded Access Programs (EAP) and supports all operations that touch ELSS pre-commercial services such as those from: Contract Research Organizations (CRO’s), Interactive Response Technologies (IRT’s), Pharmacies, Advocacy Groups and others.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Works with VP Pharmacy Practice & Specialty Solutions for budgeting and forecasting for their department.
• Maintains accuracy to ensure that all prescription orders are processed promptly.
• Accurately performs various functions involved in Pharmacy department including the development and implementation of workflow strategies and procedures, as it relates to day to day operations.
• Acts as a point of contact between the HUB (call center) or other Ancillary Pharmacy sites when it comes to patient escalations regarding medication related issues and concerns.
• Maintains a well-organized Pharmacy in compliance with State Board of Pharmacy.
• Oversees training for new pharmacy technicians and pharmacists, as well as provides continuing education training to current staff.
• Works closely with the quality and compliance department to measure reporting and error tracking for pharmacy staff.
• Focuses on results in a professional, ethical, and responsible manner when dealing with customers, vendors, team members, and others.
• Accepts being accountable and responsible in work practices and expectations. Delivers what is promised.
• Fosters a collaborative, team-oriented attitude. Communicates effectively with others with clarity and transparency.
• Uses innovative critical and creative thinking to evaluate and solve work and customer issues.
• Seeks assistance in solving work problems through collaboration and information seeking.
• Completes new hire interviews and extends offers to candidates.
• Responsible for selecting, training and leading staff; coach, mentor and manage employee development; and engage in performance management to staff
• Oversees pharmacist workflow and on-call scheduling.
• Contributes to policy changes, goal setting or making recommendations for improvements.
• Acting as pharmacy representative on various committees and work groups
• Will fill in as interim registered PIC in absence of designated PIC
• Main point of contact for patient escalations
• Excellent oral, written and interpersonal communication skills.
• Exhibits strong customer service skills.
• Effective organizational and problem solving techniques a must.
• Must be reliable, goal oriented, and possess the skills needed to work independently as well as with a team.
• Acts as a subject matter expert in pharmacy software system and facilitates training to staff, as well as deals
• In the absence of more senior pharmacy leadership, authorized and responsible to act as pharmacy leader to ensure that all critical/essential duties and responsibilities are lawfully carried out 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EXPECT AT IONS OF THE JOB:

• Travel up to 0-5%
• Hours 40 hours per week Monday to Friday during business hours.
• Must keep up with pharmacy regulations
• Maintain pharmacist licensure active and in good standing in all states required for PIC licensure

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• PharmD and B.S. Rph
• Licensed Pharmacist in Good Standing in MO
• 3-5 years’ experience working in the management of pharmacy
• Expertise with Microsoft Office Suite, specifically Word, Excel and PowerPoint. Ability to read and analyze regulatory requirements and laws
• Excellent written and verbal communication skills required
• Ability to communicate changes effectively
• Ability to support training of designated representatives
• Ability to read and review regulatory requirements
• Detailed oriented

PREFERRED QUALIFICATIONS:

• Pharmacist licensure in all states required non-resident PIC licensure
• 3 years experience as a pharmacist in specialty pharmacy

PHYSICAL/MENTAL DEMANDS AND WORKING ENVIRONMENT:

This position requires light physical activity; the employee must occasionally exert up to 20 pounds of force and up to 10 pounds of force frequently, and/or a negligible amount of force constantly. While performing the duties of this job, the employee is regularly required to talk, hear, type and engage in repetitive motion. The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop or crouch; stand or grasp. The employee is intermittently required to push or pull; climb, balance, or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate. The employee is not substantially exposed environmental conditions. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and creative in everything I do.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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