Overview

At CHI Health Creighton University Medical Center - Bergan Mercy our focus is patient-centered care. Our level I trauma center and academic medical center campus is designed to heal the body mind and spirit of every person in a more comfortable less stressful hospital environment. Our full range of medical services includes trauma services heart and vascular care emergency services surgery maternity cancer care and diagnostic imaging.

This position contributes to the fulfillment of the CHI Health mission and vision by working closely with leadership to strategically identify Patient Experience needs for CHI Health. Responsible for supporting system-wide programs, initiatives, projects and interventions focused on ensuring that our patient’s experience is consistent and exceptional. The Patient Experience Coach will work closely with hospital leaders to identify, prioritize and plan improvement efforts through data analysis and observation.

Responsibilities

Patient Experience Coach

Location: Creighton Bergan Medical Center

9.Prepare reports and presentations that depict performance trends in an easy to consume and understand format.

Qualifications

Required Bachelor's degree. 

Excellent verbal and written communication skills.

Proven ability to make oral presentations and facilitate small or large groups. Practices excellent active listening and coaching skills.Ability to manage multiple tasks and priorities in daily and long-term assignments.Self-motivated, well organize, and detail-oriented. 

Computer proficiency with Google Suite (Docs, Sheets & Slides.)