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Front Desk Manager

Marriott Vacation Club Waikiki - *NEW* Property Opening Summer 2024

Hire Date: Mid-June - Mid-July

Salary Range: $64,380-$74,000

Relocation Offered: Yes

What does MVW offer?

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

Experience/Education Required:

• 1-3 years Front Office Supervisor or Manager experience at a hotel/resort/timeshare required
• Marriott PMS experience preferred
• Bilingual English/Japanese preferred, not required
• High school diploma or GED and/or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration with experience

Job Responsibilities:

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and control property occupancy.

Follow us on Social Media!

- Instagram: @marriottvacationsworldwide

- Facebook: Marriott Vacations Worldwide

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Job Type: Full-time

Pay: $64,380.00 - $74,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• hotel/resort Front Desk Leadership: 3 years (Preferred)

Language:

• Japanese (Preferred)

Location:

• Honolulu, HI 96815 (Preferred)

Work Location: In person