Job Overview

Reporting to the Community Manager in conjunction with Qualico Management, as the Service Technician you are responsible for overseeing and performing technical and mechanical work that ensures the physical aspects of the buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.

Your day-to-day responsibilities will include :

• Completing assigned work orders generated from resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Completing the make-ready process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a punch list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Following procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property’s maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs.
• Completing documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked.
• Assisting in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways, and pool areas, performing general cleaning, and painting curbs and signage as needed.
• Supporting cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.

Other Responsibilities :

• Complying with safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety related laws and requirements, and by reporting accidents and incidents promptly and accurately.
• May periodically inspect work performed by contractors, vendors, and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
• Assisting in conducting routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to management.

Organizational Responsibilities :

• Following established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Practicing proper safety techniques in accordance with Company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee / visitor / resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifying areas for improvement and offers suggestions to improve the community’s efficiency, profitability, and productivity.
• Keeping abreast of current changes in technology, leasing and sales tools, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs and by accessing other sources of information and applies knowledge and practices to area(s) of responsibility.

As our ideal candidate, you are

• Organized; you effectively manage your time while balancing multiple priorities.
• A strong communicator : you clearly express your thoughts in conversation and in written communication.
• An active listener : you seek to understand and listen to others in a non-judgmental way.
• Detailed oriented; you focus on detailed accuracy when dealing with a high volume of work.
• A team player : you contribute as a team member and share equally in the exchange of ideas, concepts, and process outcomes.

Essential Requirements

• Must have EPA certifications Type I and II or Universal for refrigerant recycling.
• Must have all certifications as required by State and Local jurisdictions.
• Must have valid driver’s license to operate a golf cart on property.
• Satisfactory verification of criminal record check.
• Comfortable using office equipment, Microsoft Office programs (Outlook, Word, Excel, PowerPoint, Teams), HRIS software (ADP Workforce Now) and SharePoint.

Physical Demands :

• Must be able to stand, walk, and / or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five pounds independently and fifty pounds with assistance.
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all the daily responsibilities of this position.

What We Value

• Creating trusting and successful working relationships.
• Setting clear, measurable, and achievable goals.
• Cooperating with team members in an open, positive, and respectful manner.
• Taking responsibility for the outcomes of decisions and actions.
• Staying current with technical job skills.

Work Conditions

You primarily work in an office setting during regular business hours. Overtime may occasionally be required.

Last updated : 2024-06-04