Overview

Looking to TradeUp? Ridge Heating and Air in Panama City, FL is now hiring for HVAC Manager!

The HVAC Service Manager reports directly to the HVAC Operations Manager and is primarily responsible to supervise all Service Technicians and helpers. Facilitates quality/field safety inspections and completes customer service calls to job sites in customer homes. Coach and train technicians on customer service, technical & mechanical knowledge, and company products and services. Provide technical support in the field, resolve escalated customer complaints, and ensure compliance with the company’s core values and purpose.

Responsibilities

• The HVAC Service Manager facilitates and performs quality and safety inspections on new Services. Troubleshoot, and resolve service and start-up issues.
• Provide consistent and accurate feedback, encouragement, support, professional development, and coaching to Service Technicians.
• The HVAC Service Manager will partner with service, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers in accordance with company standards and procedures.
• Follow up and resolve escalated customer disputes/complaints, ensuring an effective and long-term resolution and provide daily feedback to HVAC Operations Manager.
• Plan, forecast, and coordinate Services. Communicate clear goals and expectations to Service Technicians.
• Help instill a fun and nurturing culture with Best Home Services Core Values.
• Ensure that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions. Monitor and act on trends involving Installation Technician callbacks and service opportunities.

Required Education and Experience

• At least five (5) years of residential HVAC service experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems.
• At least three years (3) HVAC Service Technician experience with the ability to train others.
• Must be willing to work outdoors in any weather conditions.
• Physical Dexterity must occasionally lift and/or move 100 pounds or more averaging 4 times a week.
• Some overnight travel is required.

Benefits

• Medical, Prescription, Dental, Vision, Group Life, HSA
• Matching 401k benefits
• On-going training & development, growth opportunities
• Paid Holiday
• Paid Vacation
• Weekly pay